PDF File Download Help

PassPorter's e-books can be downloaded as Adobe PDF files. All computers, and nearly all mobile devices (iPad, iPod, iPhone, Android, Nook, Kindle) can read PDF files. Downloading the PDF file is usually as simple as clicking the "Download PDF" link on our E-Books page or when you're browsing an e-book online. If the book's file is large, however, you may encounter problems during the download. Here are some common problems and their solutions:

My file is damaged!
This can mean one of two things:

1. Your file did not download completely because of a slower connection or some sort of interruption during the download process.
Solution: Go to the PassPorter Store where you originally purchased the book, sign in, click Order History, locate the order with the book in it, and click the Download Now link -- downloading from the store works much better for those with slower connections.

2. You may be attempting to open a file with an older version of Adobe Acrobat Reader.
Solution: Install a free upgrade at Adobe

I can't figure out how to get the book on my e-book reader!
Complete directions for iPhone/iPod/iPad, Nook, and Kindle are located at Mobile Device Help

I can't get my e-book to print to the right size!
When you choose File > Print, you should see a Print Options box. Look for a page size option -- if you want your e-book to fit in a PassPorter Binder, make sure the pages are not being resized in anyway (i.e., do not select "Fit to Page").


More questions? Please visit our Help Desk.