[dizzparkmom]

We really loved the Beach Club itself. SAB was amazing, you can't beat the walk to Epcot, and the rooms are very comfortable.

Everything was better than we expected...with the exception of customer service. We visited the first 2 weeks of December 2007 and found many of the CM's at the Beach Club suffering from a case of indifference. In the past, we've become accustomed to nothing short of exceptional Disney Service, but the CM's of the Beach Club (primarily Front Desk, Valet, Concierge, maintenance and BC Marketplace) fall short of making the mark. Unfriendly and apathetic are two words that I wouldn't hesitate to use describe the cast members.

The only possible negative I could think of about the facility itself is that the lobby itself is rather small and clausterphobic. Since the BC is a popular 'resort hop' destination, you'll always find it a bit crowded (especially in December). However, there are plenty of other public areas that are very enjoyable and peaceful - search them out.

I truly hope that our experience is the exception and not the rule. However, if excellent Disney Level Customer Service is important to you (especially from a Deluxe Level Resort) you could be disappointed.

Although we loved the BC resort facilities themselves, I'm sorry to say we won't return due to the poor service.