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The person who answered did not understand me, but passed the phone to someone who spoke English.
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Why is someone who doesn't have command of the English language answering the phone of this business? I understand, if your contact with guests is minimal and/or action driven rather than communication driven. But, communication skills is the #1 requirement of answering a phone, right?
I've tried to be gracious about Anabella, since I know they've changed management since our last stay (with poor service) with them. But this does not endear me to wanting to try them again.