[yearbook50]

I stayed here during my honeymoon 2/9 - 2/15 after having stayed at the Polynesian for 4 nights.

When we first came over with our luggage, the bell hop was very nice and took our bags as we checked in. As it was 10am in the morning, obviously our room wasn't yet ready, we headed off to play mini-golf and get lunch.

We returned to the resort around 1pm to see if it was ready, it wasn't understandably again so we headed to DTD and returned by 3:30pm. Room still wasn't ready. It wasn't ready until 4:10pm.

As it was our honeymoon, we requested a king bed. Well the room they gave us was unacceptable. It was a handicap room, but that wasn't the issue. The bathroom door wouldn't lock, there was mold in the shower, and the bed was obviously a few years past its prime as its curvature was ridiculus.

However, we had dining reservation at 5:30pm at Narcoossee's that we wanted to get to and we would deal with this when we got back from Dinner & the P&P party.

As soon as we got in the room, we called luggage services to get our luggage. They said, it would be there in 10 minutes. 25 minutes later it still wasn't there. I called and was told it just left. 15 minutes after that still wasn't there. I went back to the lobby and asked what was going on. I was told they couldn't locate my luggage. What? I asked them how that could be as I'm sure my luggage is the only one that has 2 cake boxes with it (my top layer of my wedding cake + the left overs from the welcome dinner cake) The lady was not helpful and rude in her reply and handed me a mickey sticker as if that would solve all the problems. This being the first day of my honeymoon, I fully admit that I was more emotionaly than usual. I call my husband as I didn't want to go back to the room and he hated that I was upset. He came down and requested a manager from the front desk. As he's the more calm/assertive one of the two of us, I let him do his thing. He explained the issues with our room and how its unacceptable to be lied to luggage people as we have been. It took a lot for my husband to get him to even promise that our room was to be fixed of the mold issue/broken door issue & that there was nothing they could do about the bed.

Well, they finally found our luggage at 5:15pm and I ran to the room so that I could freshen up finally while my husband was still talking to the manager. Thats when I noticed, they destroyed the top layer of my wedding cake. I was upset as we were planning on saving it and bringing it home.

I texted my husband that fact but the manager didn't care and brushed us off. Now we have 5 minutes to magically get to the WL to Narcoossee's and there weren't any taxi's so we ended up being 15 minutes late to our dinner reservation.

After dinner & P&P, we returned to our room to notice not a single thing had been fixed, including the door or the mold. We returned to the front desk to get a new room, we didn't care if it had a king bed or 2 queens, we just wanted a room that was in functional order and free of mold, a rather simple request.

A new manager was on that stated he saw what had occured earlier. There were no rooms available that night but they would switch us in the morning. Great now I get to trust luggage services with my stuff again & obviously I wasn't too thrilled. Not thinking they could ruin my cake anymore though, what was I going to do?

We did get moved to another King Bed room that was acceptable. However, the journey to get that room was unacceptable.

It is the most affordable of the deluxes and the theming is nice; however, we spent most of the honeymoon wishing we never left the Polynesian because the magic wasn't there.

Roaring Forks was ok in the mornings although almost all of the deluxe resorts have a smaller CS than there really needs to be and the boat to the MK was relaxing.

We however will not stay here again.