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Originally Posted by quicksilver  Hi,
As it seems you held to your promise to give us a bad review here and also to AllEarsNet. Too bad this bad reviews are a complete lie and an exageration in your part. Folks here have known me for a long time and know it is virtually impossible I would have treated you that way. In the other hand I remember being yelled at and, yes, saying I would hang up the phone if you continued mistreating me. I also remember threats of credit card disputes if I did not do everything the way you wanted.
You made a mistake and tried in all ways possible to blame us. Our driver was already at WDW to have you picked up when we called and you said your pick-up was for the next day. You confirmed on that phone call that both your confirmation email and business card your driver gave you upon arrival said Nov. 15th. You than claimed an email was sent changing the date, very convenient right? Obviously we never received that email. On our confirmation it clearly says to CALL for any changes so to avoid misunderstandings like this one. How could you know (if you did indeed send this email changing the pick-up date) we received it??? Wouldn't it be wise to have called and reconfirmed. Also, why not call as soon as you received your confirmation, or better yet, when our driver confirmed for the second time the Nov. 15th return date when you arrived at your resort on Nov.13th?
The total you would have to pay to reset a pick-up for the next day would have been $75.00 but we offered you a $25.00 discount, so $50.00 for a one way trip. You declined that offer! You offered no proof of an email for a date change and we NEVER received a single phone call from you.
Rest assured, we did all we could to help but there is only so much we can do. Our policies are very clear in big red letters on top of all confirmations, our drivers reconfirm and give a card with date and pick-up times on it, and you still are blaming us for your own mistake.
Have a great day,
Gregory Nicolas. |
I would like to avoid squabbling over details in this forum. Needless to say, the company and I disagree about some of the details regarding this transaction. I feel that the tone of this post clearly captures the reason that I was dissatisfied with the company's customer service. There is something to be said about treating your customers respectfully and cordially, both during the transaction and afterwards.