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Originally Posted by minniepolkadot  During my recent trip to Disneyworld, I booked a private van through Quicksilver to transport our group to our hotel. After making a reservation online, I realized I selected an incorrect return date and sent a change request to Quicksilver via their website. The day before our departure, Quicksilver denied that they recieved this change request and wanted to charge me an extra fee of $50 to change the reservation (in addition to the existing transportation cost).
Although I understand that these types of miscommunications happen, I was quite appalled by their customer service. I spoke with the owner in an attempt to reach a compromise. Although I remained composed, he began yelling at me so loudly that I had to hold the phone away from my ear. I said that I did not feel that it was appropriate for him to raise his voice, to which he said, "ma'am, I am going to hang up on you" and did so. My partner called him back to try and sort things out, but he was also treated quite abrasively. Needless to say, we were shocked by the poor customer service provided by this company.
Our group decided to use a taxi van to return to the hotel, which cost $66, $1 more than the one way price of Quicksilver's private van. If you are planning on using this company, you may want to consider other forms of transportation or alternate van companies to avoid having a similar experience. |
I've never used Quick Silver Tours and don't know that I will ever have a need to, but I have to say that if I realized the pick up date was wrong and I sent out an email and never heard back, I would have called the company BEFORE my trip to make the changes. Maybe I'm just anal about our transportation, but if I am relying on someone else to pick me up and get me where I need to go (especially when it's Disney
) I would have checked and rechecked my confirmation when it first arrived.
Sorry you were disappointed, but I do feel you need to step up and take responsibility for most, if not all, of the fiasco that ensued. Emails don't always go through, so it's best to double check rather than assume that it was received.