Quote:
Originally Posted by emtpej  I am not sure if this is skipping ahead, but I think what can mess up your decision making is not being able read someone's face which leads you to their intentions (mind). That is one of the things that makes working on simulators more difficult for me. But that is part of the intriguing thing about people watching...
Not having enough light to see what was going on caused the police to kill an unarmed man... just like not having enough experience with a patient's culture can cause you to miss important clues to the cause of their problem. You are a kind of detective but have to be ready to see the signs and symptoms. They also need to give you honest feedback in your interaction. I do agree that patients with whom you can communicate with and treat with respect are less likely to complain. That's probably why I have had so few complaints in my career. I think they have only been from family members or others who have gotten in the way of taking care of the patient. |
Okay, my thinking is moved to two things you said EJ:
First of course, is the emphasis we place on looking into someone's eyes. I swear, I can read an ocean of material from glancing into a person's eyes! But not my DH. Swoooshh...most things go right over his head. Clueless! It's like being able to read between the lines in email. He just can't. Period. He takes everything literally and does not move from that spot. I read between the lines -- "feeling" their emotions, what they are really trying to say, what is missing that they wanted to say but just couldn't get themselves to type it. Strange. Yeah. But it's something that is inside of me. Learned? By no means, just always been there.
And the other word that pops out from what you said is respect. I think respect is a strong key. It will open up a world of communication and cooperation. No matter how people look...their size...their clothing...their language...the way their home looks...and as we know, the list could go on.
My DD Lucy is 5'2 and 100 lbs when she's wet. When she became a manager at Disney, there were those who looked at her and thought "what is this 16 year old doing as my boss". Of course, she was 22 (still a baby in the business world!
). But when she went into action - they "sized" her up differently. I meet a lot of her cms when I visit and many have told me their first impressions of her and how off-base they were. Lucy has a talent for respecting her cms and gains their respect and action in return. And you said EJ that those you "treat with respect are less likely to complain" and for Lucy, her cm workers and peer reviews are always high marks because instead of complaining - they work it out together with respect.
for the book -- a bad habit of mine when I write! But I truly believe that you can read between the lines even when you are communicating electronically -- and I have seen over and over again how the basic foundation of respect can make a world of difference in personal, clinical and office situations.