Originally Posted by OhToodles!
Wow! I'm shocked at the level of non-service you received checking in! I can't believe they didn't let you upstairs. I wouldve asked to speak to a manager after that first CM. So happy to hear you didn't let it get to you too much!
I think because we had never actually stayed club level, we didn't think that maybe we should complain to be allowed upstairs until we were up there and saw all the goodies.
Originally Posted by JoanneS
Wow! I can't believe they asked you to come back instead of checking you in. Surely, there has to be a backup plan for power outages or computer failures. You are so patient. I think I would have been a little testier.
And the Sanuk flip flops! Aren't they the best! LOVE THEM!!
Sometimes I wish I were a bit testier when it counted. And the flip flops are perfect!
Originally Posted by lazanya
Wow! The malfunctions are following you guys. Sorry about Luke's fall (hope he's doing better) and sorry about all the trouble you had just trying to check in. What a nightmare. They should have had a back up plan with the computers.
I'm hoping when Disney responds that I can better understand why they weren't using a back up method as MinnieMary here mentioned that the Polynesian was using on the very same day.