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Originally Posted by B.M.  Glad you finally heard back from Disney! What he said should have happened is what I felt should have happened as well.... they should have been able to check you in manually and either way you should have been allowed into the lounge, being a concierge guest.... Glad they offered you some compensation and hopefully no other guests will have this issue in the future... |
I was so happy after our conversation that some things will change at AKL to deal with the computers being down.
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Originally Posted by MinnieMary Glad to hear that Disney listened to your complaints and resolved it to your satisfaction.
I loved the pictures of Stefanie and the princesses, but the ones with Cinderella are extra special! Looks like a lot of fun with those silly chipmunks too. |
The ones with Cinderella are my favorites, too!
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Originally Posted by mdobereiner Cam, you have a beautiful family! I love love the picture with Mickey and Minnie! And Stephanie's comment to Cinderella about you being her mouse is so precious!! Can't wait for your next update!
Mel |
She really caught Cinderella off guard with that comment and had her laughing.
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Originally Posted by Nimros Ohh, I'm loving all your character meets this morning! I especially like the photo of Stefanie with Mickey and Minnie - so happy and sweet! (And I'm really liking your tan - nice! It shows up well with the Princesses. You could double for Cinderella's sister.)
Looks like you got a lot done already - and it's still morning! I love RD. 
And happy to hear that Disney got back to you with your complaints and that Eli took care to really listen to you; it's good to know they want to make everything right - not only for you, but for future guests as well. |
Stef was so adorable talking and hugging on Minnie!
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Originally Posted by KMB733 Somehow I got behind! Ok, great pictures from the resort after you're dinner at Boma. That was such a weird encounter with the kids in the bathroom though. Glad you spoke up and said something.
What a great start to your day at MK. I love all the pictures with the characters. And Stefanie's comment to Cinderella about you being your mouse, was just too cute!!
How great that Disney called you regarding your letter about check in! They really do have the best customer service! |
Stefanie loves several mice, so I'm in good company!
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Originally Posted by lexiemom I am glad you got a response from Disney and you will be compensated for the poor customer service you received! |
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Originally Posted by lindawdw Excellent response from Disney Cam! Thanks for sharing your phone call experience with us! |