We just rented from them on our most recent trip. We wanted a rental car because it was less expensive than the DCL bus or limo service. Their price was the best offered, (~$150, both ways) but we didn't have a minivan. The shuttle seemed to be typical of the other companies. DH & I dropped the kids at the terminal, then took back the car; rode back in a van. At the end of the cruise, we were all in a little bus-like vehicle, that seated 12. We stayed at a WDW resort on both ends of the trip, and the pick-up/drop-off site is the Wyndham, right across the street from DTD. Very convenient.