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02-02-2009, 03:04 PM
| #1 (permalink) | |
| Princess Dreamer  Join Date: Mar 2007 Location: Texas
Posts: 1,292
| Ethics Question We decided to change our 4 night cruise to a 7 night cruise. I emailed my travel agent the information on Friday at 6:30 am, I still have not heard a word from her. Since then I have found a rate $100.00 cheaper than hers. Do I stay faithful with my travel agent and wait for her to contact me, or do I book the cheaper fare? I do not want to act to rash, and I am not a person that complains at all, but I would like to get my trip booked. What should I do?
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02-02-2009, 06:29 PM
| #2 (permalink) | |
 Join Date: Jan 2001 Location: Connecticut
Posts: 13,765
| Have you tried calling her? E-mails do wind up lost in cyberspace sometimes.  I would give her a call or send another e-mail and let her know about the rate you found. I'm sure she will be able to help you out! 
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02-02-2009, 06:48 PM
| #3 (permalink) | |
| #1 Mary Poppins Fan!  Join Date: Feb 2007 Location: Florida (but my heart will always be in New England!)
Posts: 13,709
| I would at least try giving the TA a call first. Like Sara posted, emails get lost and end up as spam sometimes.
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02-02-2009, 06:49 PM
| #4 (permalink) | |
| Community Rank: Jetsetter  Join Date: Apr 2004
Posts: 2,084
| I agree with Sara. We have gotten too hung up in the online, electronic world. I frequently have other agents in the agency I work with ask me questions about how to do complex bookings online. Call is almost always my answer. If it's 2 am, you're not going to be out a whole bunch of time waiting until morning. And you should be asleep, anyway. Umh, what am I doing answering those emails?
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02-03-2009, 12:35 PM
| #5 (permalink) | |
| Princess Dreamer Join Date: Mar 2007 Location: Texas
Posts: 1,292
| Thanks so much for everyone's advice. She contacted me today and we have it booked. Thanks again.
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02-03-2009, 05:45 PM
| #6 (permalink) | |
| #1 Mary Poppins Fan! Join Date: Feb 2007 Location: Florida (but my heart will always be in New England!)
Posts: 13,709
| Glad it all worked out!
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About This Page: This is a discussion on Ethics Question within the Ask the Travel Agents: Your Q&A, part of the PassPorter Community - Message Boards and Forums; We decided to change our 4 night cruise to a 7 night cruise. I emailed my travel agent the information ...
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