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Old 01-13-2013, 08:00 AM   #1 (permalink)
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Disney can't confirm my reservation because I made it through Southwest?

We made a package reservation for hotel and air through Southwest online. We have a SW confirmation number for air and one for the hotel (Boardwalk). I just called the general Disney phone number about resort reservations because I want to add a crib to our room and they don't see our reservation. The cast member said that because it wasn't made through Disney, we aren't in their system just in the SW system.

At what point do we "exist" to Disney? 24 hrs before check-in?

The cast member said that at the Boardwalk, the cribs are there in the closet, so we don't have to worry about requesting one beforehand. That sounds odd to me.
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Old 01-17-2013, 11:32 PM   #2 (permalink)
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You should appear in Disney's system 10 days prior to be able to complete the optional online checkin (where you can request a crib)
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Old 01-18-2013, 06:38 AM   #3 (permalink)
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Thank you! That's reassuring to know they'll know we're coming!
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Old 01-18-2013, 09:41 AM   #4 (permalink)
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They are correct - the pack & plays are kept in the closet. If one is not in there when you check in, just call housekeeping!
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