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05-16-2008, 05:50 PM
| #1 (permalink) |
| Community Rank: Trekker   Join Date: Feb 2006 Location: Michigan
Posts: 1,522
| Photopass CD problem I got my CD today and popped it into the drive, clicked on "view photos" and.... nothing. The 15 folders holding nearly 300 photos pop up, some show photos are "in" the folder, others look blank. I click a folder to view my pictures and it takes a few moments and then i get the message "photopass photos not responding".  The CD looks funny to me, like there is a defect on it, but not on the surface, it's "inside" the disc itself. I'm useing Windows Vista on a fairly new Dell notebook with plenty of hard drive space and speed so what gives?  I emailed photopass and got a "stock" reply saying that it could take a week for them to get back to me... anyone have any other ideas??? I'm open to trying anything to view my pics. I hope i didn't waste $100 on this CD. |
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05-16-2008, 07:49 PM
| #2 (permalink) | |
| The Original BagMan  Join Date: Sep 2003 Location: Shalimar, FL
Posts: 15,531
| Try using windows explorer instead of the view program provided on the cd...
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05-17-2008, 01:49 AM
| #3 (permalink) | |
 Join Date: Jun 2002 Location: Maidstone, Kent, UK
Posts: 73,016
| I hope you're able to sort the problem.  
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05-17-2008, 09:03 AM
| #4 (permalink) | |
| R DowneyJR future ex-wife  Join Date: Oct 2007 Location: In Robert Downey Jr's house ;) in my own mind PHL-MCO 861 miles away
Posts: 6,085
| I too have a dell and just got my cd, I have windows vista aswell, I had no problems, but it was a little tricky at first. I did open it in EXPLORER then saved them to my computer. double click on the folder itself it should open in a new window.
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05-17-2008, 02:10 PM
| #5 (permalink) |
| Community Rank: Trekker Join Date: Feb 2006 Location: Michigan
Posts: 1,522
| Thanks for the suggestions everyone. I think the cd is defective because if i try to open the folders, i get a message that the program is not responding. Looking at the cd, i see a couple of marks embedded into it and i think that is the problem. I'm a little bummed that Photopass isn't responding to my email other than their generic "we'll get back to you" response. Keep your fingers crossed that they'll send me a new cd soon.... i so want to see my pics! |
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05-17-2008, 04:00 PM
| #6 (permalink) | |
| R DowneyJR future ex-wife Join Date: Oct 2007 Location: In Robert Downey Jr's house ;) in my own mind PHL-MCO 861 miles away
Posts: 6,085
| hopefully they will will be able to send you a new one and you should be able to return this one
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05-17-2008, 08:58 PM
| #7 (permalink) | |
| #1 Mary Poppins Fan!  Join Date: Feb 2007 Location: Massachusetts
Posts: 9,373
| I'd wait a couple of days and then send another email. I'm sure they will replace it for you if it is defective.
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05-19-2008, 02:44 PM
| #8 (permalink) |
| Community Rank: Wayfarer  Join Date: Mar 2008
Posts: 151
| If its not responding and its freezing up it sounds like there is a problem with the drive reading the data, the disc is probably corrupted. Sorry to hear that. I'm sure Disney will send you another one. You'd think for $100, they'd have a way to allow people to download them off a website in addition to the CD. |
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About This Page: This is a discussion on Photopass CD problem within the The Darkroom: Photography and Videotaping, part of the PassPorter Community - Message Boards and Forums; I got my CD today and popped it into the drive, clicked on "view photos" and.... nothing. The ...
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