| Welcome! We're happy you've found the PassPorter Community -- the friendliest place to plan your vacation to Walt Disney World, Disney Cruise Line, Disneyland, and the world in general! You are now viewing the PassPorter Message Board Community as a guest, which gives you limited access. As our guest, feel free to browse our messages by selecting the forum you want to visit from the list below.
To post messages and ask questions, join our FREE community today and you'll get access to tools and resources not available to guests, such as our vacation countown timers, "living" avatars, private messaging system, database searches, downloads, and a special PassPorter discount code. Registration is fast, simple, and completely free. Just click the Join Our Community link. If you think you've already joined, log in below now. If you don't remember your member name or password, please visit our Member Name and Password Recovery page. You are also welcome to contact us. |  | | 
04-10-2006, 02:10 PM
|
#1 (permalink)
| | Living Seas wannabe
Join Date: Apr 2003 Location: Jacksonville, FL Concierge Level: 7
Posts: 31,215
| GGRRRR I hate rude people - update in original post!
Ok- I had my great grandmothers cedar chest refininshed. Since I was moving - it was the perfect time to have it refinished. It was beaten up, scratched, etc. So I hired the guys to do it. They said it would take 6-8 weeks. No issue there. I paid them a $250.00 deposit. Two weeks ago - they finished it. I went and examined it - it loves LOVELY!! I paid the remaining 501.00 (thats right - 750!!!!). And they have delivery -- so this morning - the guy calls me to arrange delivery "this morning".
SO I wake the morning off work. I told the boss I would be there no later than noon. At 1130 - no show - no call - no nothing. I call the owner on his cell, leave a message, he calls me back. They are having problems and need to reschedule for tomorrow. NO WAY!!! I have already taken off half a day -- with no communication at all -- and you want me to do this AGAIN???
I told them that they needed to deliver it today by 430pm. The manager (not the owner I had been talking to) told me he would be here with it by 430pm. So.....
The owner told me I had nothing to complain about since delivery was free - of course it is at his convience, not mine....
I am not necessarily upset with the delivery time - I am upset by the lack of respect for my time, and the lack of communication.
****************UPDATE************************
Well he showed up, set the cedar chest at the bottom of the stairs, turned around and walked out.... when I followed him and asked about getting it up the stairs "We don't do stairs - it's not covered by our workman's comp!" I asked him how I (just me) was supposed to get it up the stairs I was told "Lady - we delivered it for free - what more do you want?" [img]/ubb/images/graemlins/shocked.gif[/img] So - I did get it up the stairs by myself...
THEN - oh it gets better - the shelf is not attached at ALL to the cedar chest and when I called this morning - the owner says he got it that way!!! NO SIR!!! He told me if I don't like it to file a complaint with the better business bureau - and according to his shop manager - people do this all the time - he doesn't care!!! SO - now the manager is going to try and come to my house Friday afternoon to see if he can reattach the shelving unit to the cedar chest and "only charge me $20 bucks or so" -- but what other option do I have? I don't know didly about carpentry!!!     | 
|  | |
04-10-2006, 02:28 PM
|
#2 (permalink)
| Community Rank: Explorer 
Join Date: Feb 2003 Location: Longfellow's "Jewel by the Sea"
Posts: 14,180
| Re: GGRRRR I hate rude people
I'd be ticked as well. I can't imagine that they'd think it was ok to not even CALL! After you've already given them $750? They should remember that negative reviews spread like wildfire. Let us know when it comes in! | |
| | |
04-10-2006, 02:36 PM
|
#3 (permalink)
| | power of the pixies
Join Date: Aug 2001 Location: West Mifflin, PA Concierge Level: 6
Posts: 11,207
| Re: GGRRRR I hate rude people
Wow! What bad customer service.. I'll bet he loses a lot of customers that way...I would remind him of the old adage "The customer is always right" AND word of mouth is best advertising.. you won't be recomending him etc...
you have every right to be mad.. free delivery is NOT at his convenience.. he set up a time he should abide by it!!       | |
| | |
04-10-2006, 02:47 PM
|
#4 (permalink)
| Community Rank: Explorer
Join Date: May 2002 Location: Fort Smith, Arkansas
Posts: 10,731
| Re: GGRRRR I hate rude people
Jeesh- like you had time to wait around all day??
Hope it gets there and soon!  | |
| | |
04-10-2006, 02:59 PM
|
#5 (permalink)
|
Join Date: Jan 2004 Location: Tulsa, OK Concierge Level: 6
Posts: 21,622
| Re: GGRRRR I hate rude people
Bad customer service. Even if they did a good job their delivery problems over shadow.
Glad it looks great!!! | |
| | |
04-10-2006, 03:53 PM
|
#6 (permalink)
| Community Rank: Jetsetter 
Join Date: Feb 2005 Location: Berkeley, CA
Posts: 2,894
| Re: GGRRRR I hate rude people
If you have to take off work to wait, then the delivery certainly was not free!!!! I would be really upset. No matter how well they did the job, the delivery is the last thing you'll remember. | |
| | |
04-10-2006, 04:24 PM
|
#7 (permalink)
| Community Rank: Trailblazer 
Join Date: Jul 2004 Location: East Amherst, NY Concierge Level: 1
Posts: 5,029
| Re: GGRRRR I hate rude people
Isn't it amazing that some people are still in business?  | |
| | |
04-10-2006, 04:29 PM
|
#8 (permalink)
| Community Rank: Explorer
Join Date: Apr 2005 Location: Missouri
Posts: 13,069
| Re: GGRRRR I hate rude people
[ QUOTE ]
Isn't it amazing that some people are still in business?
[/ QUOTE ]
[img]/ubb/images/graemlins/yeahthat.gif[/img] that's what I was thinking!!! | |
| | |
04-10-2006, 04:32 PM
|
#9 (permalink)
| Community Rank: Legend Extraordinaire 
Join Date: May 2004 Location: Ohio Football Hall Of Fame
Posts: 42,333
| Re: GGRRRR I hate rude people
That really is rude of the manager. Doesn't he realize that other people have lives and jobs too?! Hope you got it back today Terri and with no scratches on it!! | |
| | |
04-10-2006, 04:57 PM
|
#10 (permalink)
| | Tink Rocks!!
Join Date: Jul 2004 Location: Northern Ohio Concierge Level: 6
Posts: 4,415
| Re: GGRRRR I hate rude people
If someone tells me they'll show up between 8-12 I figure maybe I'll be lucky if they are here before 3 or 4. I have the worse luck with delivery/repair people [img]/ubb/images/graemlins/ukid.gif[/img] | |
| | |
04-10-2006, 05:28 PM
|
#12 (permalink)
| Community Rank: Legend 
Join Date: Jan 2004 Location: Dreaming of the Future Concierge Level: 1
Posts: 24,875
| Re: GGRRRR I hate rude people
Thats horrible! Definately Rude!
[img]/ubb/images/graemlins/fairy2.gif[/img] [img]/ubb/images/graemlins/fairy2.gif[/img] [img]/ubb/images/graemlins/fairy2.gif[/img] [img]/ubb/images/graemlins/fairy2.gif[/img] [img]/ubb/images/graemlins/fairy2.gif[/img] [img]/ubb/images/graemlins/fairy2.gif[/img]   | |
| | |
04-10-2006, 05:32 PM
|
#13 (permalink)
|
Join Date: Apr 2004 Location: Montana Concierge Level: 6
Posts: 11,210
| Re: GGRRRR I hate rude people
Terri-
Your feelings are totally understandable! [img]/ubb/images/graemlins/shocked.gif[/img] You have a right to feel disrespected. The owner feels that since it's free delivery, he can make an "oopsie" on his part. Taking time off work is not "free" for you! I agree that it was inconsiderate. [img]/ubb/images/graemlins/082502yes_prv.gif[/img]
Just as he expected payment promptly, you should be able to expect delivery promptly. [img]/ubb/images/graemlins/082502yes_prv.gif[/img] | |
| | | Thread Tools | | | | Display Modes |  Linear Mode | 
Posting Rules
| You may not post new threads You may not post replies You may not post attachments You may not edit your posts
HTML code is Off
| | | | |
About This Page: This is a discussion on GGRRRR I hate rude people - update in original post! within the The Family Room: Family and Friends, part of the PassPorter Community - Boards & Forums on Walt Disney World, Disneyland, Disney Cruise Line, and General Travel; Ok- I had my great grandmothers cedar chest refininshed. Since I was moving - it was the perfect time to ...
