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06-19-2009, 12:40 PM
| #1 (permalink) | |
| Community Rank: Trekker   Join Date: Mar 2006 Location: Nova Scotia Canada
Posts: 1,903
| Check this out please, is this the current sequence to get to a live DD operator? I do my adrs tomorrow, so I just called twice to check the process and this is what I came up with. Today's version of the preamble to get through to a person. "Welcome...yadda yadda, waiting to press 1 for English. More chat about what my options are... (say) "Reservations "V&A?" (say) "No". Unskippable chat about taking the survey. "Are you calling from the Orlando area?" press 1 (to avoid marketing research time wasters) "If you'd like [anything besides CRT and CM]," press 2. Now you're in the queue. Right? Does anyone know what the current "we're closed" message says, so if I call at 6:59 Disney-time instead of 7:00 I know to hang up and dial again?
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Last edited by coastgirl; 06-19-2009 at 12:42 PM.. | |
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06-19-2009, 02:56 PM
| #3 (permalink) | |
 Join Date: Jun 2002 Location: Maidstone, Kent, UK
Posts: 96,628
| It sounds about right to me, although it's some time since I've called for ADRs now.
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06-19-2009, 03:52 PM
| #5 (permalink) | |
| Community Rank: Trailblazer   Join Date: Jan 2006 Location: Eastern Massachusetts
Posts: 5,166
| I think their current message is just "Thank you for calling the Walt Disney Travel Company. Our phone lines are currently closed" or something like that. It won't give you options to press anything.
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06-19-2009, 05:47 PM
| #6 (permalink) | ||
| Community Rank: Trekker Join Date: Mar 2006 Location: Nova Scotia Canada
Posts: 1,903
| Quote:
 I love my TA. It'll be fine. Right?? If anyone knows different, I'd love to know. I did check and it didn't recognize my conf. # (it has letters--apparently that's a no-no). I called and asked, and my ressie is in there, the CM found it "live" but can't access it online.
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06-22-2009, 02:06 PM
| #8 (permalink) | |
 Join Date: Aug 2004 Location: New Jersey
Posts: 1,232
| It's interesting that over the weekend it was a different set of options, it was just "reservations" and "no" then in the queue and I called multiple times in working out my ADRs.
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06-22-2009, 06:46 PM
| #9 (permalink) | |
| Community Rank: Trekker Join Date: Mar 2006 Location: Nova Scotia Canada
Posts: 1,903
| Yes, when I got through there was one step in there I could skip--the booking CM/CRT I think.
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06-22-2009, 06:53 PM
| #10 (permalink) |
 Join Date: Jan 2008 Location: USA
Posts: 1,972
| From what I have read, if you used a TA, you just need to get the WDW reservation number from them and then you can book online ADRs. I had no problems booking mine on Sunday morning. |
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