Wrong Passporter - PassPorter Community - Boards & Forums on Walt Disney World, Disneyland, Disney Cruise Line, and General Travel
PassPorter.com
Message Board Community
Home Florida - Walt Disney World Caribbean - Disney Cruise Line California - Disneyland Resort Anywhere and Everywhere! Travelers Store Community PassPorter's Club Help!
   Welcome!  |   Answers  |  Guidelines  |  Shorthands  |  Newsletters  |  Our Guides  |   Photos  | Login Problems  |  Help  |  Bookmark Us |  Follow Us on |
Search

Go Back   PassPorter Community - Boards & Forums on Walt Disney World, Disneyland, Disney Cruise Line, and General Travel > PassPorter Villa: Sharing the Fun Together > The Garage: Technical Support
Register


Welcome! We're happy you've found the PassPorter Community -- the friendliest place to plan your vacation to Walt Disney World, Disney Cruise Line, Disneyland, and the world in general! You are now viewing the PassPorter Message Board Community as a guest, which gives you limited access. As our guest, feel free to browse our messages by selecting the forum you want to visit from the list below.

To post messages and ask questions, join our FREE community today and you'll get access to tools and resources not available to guests, such as our vacation countown timers, "living" avatars, private messaging system, database searches, downloads, and a special PassPorter discount code. Registration is fast, simple, and completely free. Just click the Join Our Community link.

If you think you've already joined, log in below now. If you don't remember your member name or password, please visit our Member Name and Password Recovery page. You are also welcome to contact us.

Reply
 
LinkBack Thread Tools Display Modes
Old 02-01-2013, 02:58 PM   #1 (permalink)
 
docusmc1's Avatar
 
Join Date: Jun 2009
Location: Kutztown, PA
Concierge Level: 6
Posts: 85
Wrong Passporter

I ordered my 2013 Passporter Binder Refill and received the exact same one I purchased in 2011 for 2012. Why did I get the same one that I have. Did I just a
WASTE my hard earned dollars? I have been trying to call for the last 3 days during business hours and no one answers and no way to leave a message. What gives? Your service is beginning to go down the tubes. I have emailed also and still not response. I am getting fustrated with you.
__________________
Doc Lakernick
My Countdown Counting down to: Pre Christmas Trip
HO HO HO
My PassPorter Bookshelf
My Previous TripsWL 04, SSR 05 SSR 06 SSR 07 SSR 08 DCL 09 AKL 09, DLR 09,DCL 10, SSR 10x2.
docusmc1 is offline   Reply With Quote
Old 02-01-2013, 06:21 PM   #2 (permalink)
 
rhinohunter's Avatar
 
Join Date: Aug 2007
Location: Taylorsville, NC
Concierge Level: 7
Posts: 2,574
Sorry you have not received an answer yet. Dave & Jennifer are usually quick to respond. I have ordered the refill kit for 2013 as well. However, the last thing I saw was that the 2013 books are not in the country yet. Since you have already received a kit, it looks like there was mixup when the order was entered into the system. I would send a PM to Jennifer and explain the problem once again. She should be able to get it corrected by the time they start shipping the 2013 preorders later this month.
__________________

An Early Halloween Adventure PTR




My PassPorter Bookshelf
rhinohunter is offline   Reply With Quote
Old 02-01-2013, 09:26 PM   #3 (permalink)
Eileeeeeeen!
PassPorter's Club Passholder


What's this?

PassPorter Guide

Community Rank: Legend
 
Caldercup's Avatar
 
Join Date: Nov 2003
Location: Philadelphia, PA
Concierge Level: 6
Posts: 28,427
I'm not aware of a telephone number to call the company, just this email address: support@passporter.com

Also, the Garage (where this message was posted) is for help with the discussion board, and is monitored not by PassPorter personnel, but by volunteer "guides."

A better place to ask for help on your PassPorter store order (if you're not getting help through the email address I listed above) is through the Using Your PassPorter: Tips and Answers forum. While not an ideal place to contact the PassPorter office personnel, it might be more likely to be seen over there.

Good luck!
Eileen
__________________

Eileen
PassPorter guide for Feasting and Snacking: The Eateries and Planning Your Adventure: Your Plans
My Previous TripsSometime in the 70's with mom; 1990 honeymoon; 1994 trip with brother; 2002 Dec - POFQ; 2003 May - ASMovies; 2003 Oct - ASMovies; 2004 May - Pop; 2004 Sept - AKL; 2004 Nov - PORiverside; 2005 May - Grand Gathering #1; 2005 Dec - Mousefest w/Karen; 2006 March - DLR w/Karen; 2006 June - Beach Club w/Karen; 2006 Dec - Grand Gathering #2; 2007 Feb DLR Girls Trip; 2007 Dec - Appetizer trip/Mousfest w/CLT; 2008 Jun - CLT+2 meet the Koenigs; 2008 Dec - CLQ Broken Ankle Tribute; 2009 Mar - Unclenching at POFQ!; 2009 June - Sweating with Friends; 2009 Dec - Sousefest09; 2011 Dec - 3 to a bed; 2012 Jul - Even Eileen! (DLR)
Caldercup is offline   Reply With Quote
Old 02-01-2013, 11:10 PM   #4 (permalink)
Club President
PassPorter Author


PassPorter's Club Passholder
What's this?

Community Rank: Explorer
 
Jennifer Marx's Avatar
 
Join Date: Feb 2000
Location: Ann Arbor, MI
Concierge Level: 7
Posts: 13,218
The best way to reach me (I'm the one who does orders, and the one who can help sort this out) is to e-mail support@passporter -- I check that e-mail every business day, usually several times a day. I also sit in the Live Chat room to answer any questions from those who want to "talk to someone." I'm usually there at Portal - PassPorter.com every morning, and nearly every afternoon. I take great pains to offer the best customer service I can … really and truly.

That said, I was able to locate your order based on your member name. According to my records, you purchased a 2012 refill kit back on November 21. This was actually a week before the 2013 edition even went on pre-order on November 28. It's always important to check the edition number or name when you place an order -- we won't assume you don't want an edition as many people want different editions for different reasons. But you can definitely exchange the 2012 edition you ordered -- I'm sending you an e-mail with directions on how to do that.
__________________


Author of PassPorter guidebooks
Webmistress of PassPorter.com
Co-Host of the PassPorter Moms Podcast
My Blog | Facebook | Twitter | YouTube | Instagram | Google +

My PassPorter Bookshelf
My Previous TripsWalt Disney World (100+ visits from 1983-2014), Disneyland Resort (16 visits from 1996-2010), Disney Cruise Line (20 cruises from 1999-2014), Disneyland Paris (1 visit in 2005), Disneyland Tokyo (1 visit in 1992)
Jennifer Marx is offline   Reply With Quote
Reply



Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
PassPorter Podcast: Episode 153: What to Do When Things Go Wrong on Your Disney Trip PassPorter News PassPorter Podcasts 4 01-09-2013 09:00 AM
Oops, a couple & two children arrived on the wrong island on the wrong cruise ship in the Caribbean. Papa Mouse The Sunroom: Fun, Games, and Chat 2 05-14-2012 10:02 PM
What is wrong with me? KatieD0408 Planning Your Adventure: Your Plans for Walt Disney World 19 06-27-2010 12:08 AM
Is it wrong... simbarel The Sunroom: Fun, Games, and Chat 30 05-29-2007 10:33 PM
Is this wrong?? disney_duke Planning Your Adventure: Your Plans for Walt Disney World 18 03-09-2007 11:53 AM












Please login or register to hide these ads -- it's free and easy!

All times are GMT -5. The time now is 08:54 PM.



PassPorter ~ 1998-2014 ~ 16 Years of Making Dreams Come True!
Publishers of bestselling travel guidebooks and proud recipients of 13 national book awards
About PassPorter
About Us
Site Map
Press
Privacy Policy
Images & Artwork
Guidebooks
About
Previews
Buy
Reviews
Updates
Features
News & Updates
Articles
Podcasts
Photos
Message Boards
Newsletter
Concierge Desk
Desktop
Trips
Books & E-Books
Tips
Settings
Customs Office
Register Books
Book Updates
Contests
Checklists
Help & Info
Finding Answers to Questions
Help Desk
Using Your PassPorter Forum
Store Customer Service
E-Mail Us
Follow Us
PassPorter.com Front Page (Updated Daily!)
PassPorter Newsletter (weekly and free)
Latest Posts
Facebook
Pinterest
YouTube Channel
Questions? Check our Site Map and visit our Help Desk to learn how to contact us online, by e-mail, and by phone.
Please feel free to link to this page so that other vacationers can find it.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0 ©2011, Crawlability, Inc.
(c) 1999-2013 PassPorter Travel Press/MediaMarx, Inc.
Celebrating 15 Years of Making Dreams Come True
Ad Management plugin by RedTyger