Wrong Passporter About This Page:

[docusmc1]

I ordered my 2013 Passporter Binder Refill and received the exact same one I purchased in 2011 for 2012. Why did I get the same one that I have. Did I just a
WASTE my hard earned dollars? I have been trying to call for the last 3 days during business hours and no one answers and no way to leave a message. What gives? Your service is beginning to go down the tubes. I have emailed also and still not response. I am getting fustrated with you.

[rhinohunter]

Sorry you have not received an answer yet. Dave & Jennifer are usually quick to respond. I have ordered the refill kit for 2013 as well. However, the last thing I saw was that the 2013 books are not in the country yet. Since you have already received a kit, it looks like there was mixup when the order was entered into the system. I would send a PM to Jennifer and explain the problem once again. She should be able to get it corrected by the time they start shipping the 2013 preorders later this month.

[Caldercup]

I'm not aware of a telephone number to call the company, just this email address: support@passporter.com

Also, the Garage (where this message was posted) is for help with the discussion board, and is monitored not by PassPorter personnel, but by volunteer "guides."

A better place to ask for help on your PassPorter store order (if you're not getting help through the email address I listed above) is through the Using Your PassPorter: Tips and Answers forum. While not an ideal place to contact the PassPorter office personnel, it might be more likely to be seen over there.

Good luck!
Eileen

[Jennifer Marx]

The best way to reach me (I'm the one who does orders, and the one who can help sort this out) is to e-mail support@passporter -- I check that e-mail every business day, usually several times a day. I also sit in the Live Chat room to answer any questions from those who want to "talk to someone." I'm usually there at Portal - PassPorter.com every morning, and nearly every afternoon. I take great pains to offer the best customer service I can … really and truly.

That said, I was able to locate your order based on your member name. According to my records, you purchased a 2012 refill kit back on November 21. This was actually a week before the 2013 edition even went on pre-order on November 28. It's always important to check the edition number or name when you place an order -- we won't assume you don't want an edition as many people want different editions for different reasons. But you can definitely exchange the 2012 edition you ordered -- I'm sending you an e-mail with directions on how to do that.