Forum Sponsor: Quicksilver Tours & Transportation About This Page:

[quicksilver]

Originally Posted by Gembley

i have to say i have had nothing but great service from quicksilver on my past trips and will be booking them again for my upcoming trip in Aug 09.

i have made changes to my bookings (dates/and car to limo) and have found the changes sorted with no problems and the service fantastic. i would have no problems recomending them to anyone who wants a town car pick up in Orlando.

Thanks for the support. The reason you never had a problem is because you've called, or if you had emailed I have answered within 24hours as always for the last 7 years I run Quicksilver. This lady never called nor emailed and claims we mistreated her when all we tried to do was to help her be rescheduled even though we were overbooked for the next day. Oh well, I guess we can not make everyone happy, can we?....

[quicksilver]

Originally Posted by jhoshowski

I have not used Quicksilver (yet) but I have exchanged a few e-mails with Gregory and found him to be very personable, friendly, and quick to respond. As this is the ONLY bad review I have ever read regarding them, I will take it with a grain of salt (no offense to the poster).

Thanks again... :-)) I'm glad I've gotten your support on this. I've been hurt enough and just today had to answer to the BBB because of this lady's personal vendetta....
No worries though, I'll keep my head high and continue the good service I've been providing to you all for the past 7 years.....

[krisk11]

Keep up the good work Gregory. I used your company twice and have recommended you to all my friends who have traveled to WDW.

[quicksilver]

Originally Posted by krisk11

Keep up the good work Gregory. I used your company twice and have recommended you to all my friends who have traveled to WDW.

Hey krisk11,

I hope all your friends, as you did, enjoyed our services...Thanks....

Regards,

Gregory Nicolas.

[mad4mickey]

Originally Posted by minniepolkadot

During my recent trip to Disneyworld, I booked a private van through Quicksilver to transport our group to our hotel. After making a reservation online, I realized I selected an incorrect return date and sent a change request to Quicksilver via their website. The day before our departure, Quicksilver denied that they recieved this change request and wanted to charge me an extra fee of $50 to change the reservation (in addition to the existing transportation cost).

Although I understand that these types of miscommunications happen, I was quite appalled by their customer service. I spoke with the owner in an attempt to reach a compromise. Although I remained composed, he began yelling at me so loudly that I had to hold the phone away from my ear. I said that I did not feel that it was appropriate for him to raise his voice, to which he said, "ma'am, I am going to hang up on you" and did so. My partner called him back to try and sort things out, but he was also treated quite abrasively. Needless to say, we were shocked by the poor customer service provided by this company.

Our group decided to use a taxi van to return to the hotel, which cost $66, $1 more than the one way price of Quicksilver's private van. If you are planning on using this company, you may want to consider other forms of transportation or alternate van companies to avoid having a similar experience.

I've never used Quick Silver Tours and don't know that I will ever have a need to, but I have to say that if I realized the pick up date was wrong and I sent out an email and never heard back, I would have called the company BEFORE my trip to make the changes. Maybe I'm just anal about our transportation, but if I am relying on someone else to pick me up and get me where I need to go (especially when it's Disney ) I would have checked and rechecked my confirmation when it first arrived.

Sorry you were disappointed, but I do feel you need to step up and take responsibility for most, if not all, of the fiasco that ensued. Emails don't always go through, so it's best to double check rather than assume that it was received.

[mama2disneyfan]

Well after reading this thread, I think I may cancel my reservation with Tiffany Town Cars and make one with Quicksilver.
I am glad this is here.

[Sandra Bostwick]

I booked Quicksilver with Gregory last June, and I DID make an error on one of my dates. I sent an email and got an immediate corrected itinerary back. I loved every minute of the trip and wrote a PassPorter article about it!

Sometimes I might choose to go with ME to save $$, but never because of not being satisfied.

[Hollyster2]

I am hoping to hear from Quicksilver soon regarding my trip next summer! Sounds like a really good company. Hope the rates are within my budget!

[Hollyster2]

Wanted to follow up on my previous post. Gregory has been great with my reservation changes and I never wait long at all for an e-mailed response from him regarding any changes I have needed to make. I feel confident that he will be on top of my reservation and look forward to posting a positive review of his services when I return from my July trip. We are a big group of 10 and will really appreciate it if all goes as smoothly as all correspondence so far. Thanks Gregory!

[EdCrbnSoul]

Just booked my transfers tonight for my Oct. trip. We have a late (850pm) arrival and with 2 kids and a DW in a Wheelchair I figured the car service would be a better deal than ME for us.

[Karen L]

Going to book our April 2010 trip tomorrow. We'll be booking Quicksilver for this trip instead of ME. Can't wait to enjoy the outstanding service Quicksilver provides. It's great to have a stress free trip to & from the airport.

[leeleetof]

Just booked a limo for two weeks from today! Hoping for a great experience, my kids are looking forward to arriving in style

[Mrs Grumpy]

Just returned from WDW last week. This was our 2nd time using Quicksilver and once again they did not let us down. Very professional and great service. I cannot remember our drivers name but he was great. He was there waiting for us when we got off the plane and was right on time picking us up on our departure date. Well be calling them again for our next trip in two years.

[chia92]

I have used Quicksilver before and just booked a town car for my upcoming trip to WDW in January. I had changes in my hotel and shot them an email and received a promt reply noting they had updated my reservation. they have never let me down in my travels and I would highly recommend them.

Lucy

[WeRDisneyFanatics]

I just saw this post (I sometimes for get to "look up" in the forum). Great info as we're thinking of using a car service next time around.