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[pandao]

Hi, We are going to need to a ride to church on May 10,2008 and am staying at the AKL. I am not too comfortable taking a cab with just my daughter and myself and was thinking of other options. Any ideas ??

[zvarnes]

This looks to be a nice way for my wife and I to kick off our honeymoon on July 4th. I decided to just go with the Sedan but i'm thinking maybe I should have went with the Limo. Once We get back I'll post on how everything went .

[zvarnes]

With the quicksilver service what is the aprox travel time from Orlando airport to Disney?

[zvarnes]

Just confirmed my reservation and Pick-up time with Quick Silver, I'm hoping for somethiing good to report back

Has anyone else had any experiences with the service to report?

[zvarnes]

We used the service on July 4th and had no problems.
I would recommend it to a friend and use the service again.

[POOH]

I'm booked with Quicksilver for the 4th time. I have always had great service with them. I definitely recommend them.

[Hollyster2]

Hi I have a group of 10 people, 4 adults and 6 children (and luggage)that need transportation next July from Orlando International to the Orlando Marriott World Center Resort and then from there to Port Canaveral. We will then need to be picked up from Port Canaveral and taken to the Disney Yacht Club Resort. Think we can make this work?

[Dave Marx]

Holly,

Your best bet is to contact Quicksilver directly with this question (contact info is available on the Quicksilver ad in this forum).

[Hollyster2]

Thanks! I did and they said they could provide us with transportation but I need to call back in February. I guess I will do that!

[minniepolkadot]

During my recent trip to Disneyworld, I booked a private van through Quicksilver to transport our group to our hotel. After making a reservation online, I realized I selected an incorrect return date and sent a change request to Quicksilver via their website. The day before our departure, Quicksilver denied that they recieved this change request and wanted to charge me an extra fee of $50 to change the reservation (in addition to the existing transportation cost).

Although I understand that these types of miscommunications happen, I was quite appalled by their customer service. I spoke with the owner in an attempt to reach a compromise. Although I remained composed, he began yelling at me so loudly that I had to hold the phone away from my ear. I said that I did not feel that it was appropriate for him to raise his voice, to which he said, "ma'am, I am going to hang up on you" and did so. My partner called him back to try and sort things out, but he was also treated quite abrasively. Needless to say, we were shocked by the poor customer service provided by this company.

Our group decided to use a taxi van to return to the hotel, which cost $66, $1 more than the one way price of Quicksilver's private van. If you are planning on using this company, you may want to consider other forms of transportation or alternate van companies to avoid having a similar experience.

[quicksilver]

Originally Posted by minniepolkadot

During my recent trip to Disneyworld, I booked a private van through Quicksilver to transport our group to our hotel. After making a reservation online, I realized I selected an incorrect return date and sent a change request to Quicksilver via their website. The day before our departure, Quicksilver denied that they recieved this change request and wanted to charge me an extra fee of $50 to change the reservation (in addition to the existing transportation cost).

Although I understand that these types of miscommunications happen, I was quite appalled by their customer service. I spoke with the owner in an attempt to reach a compromise. Although I remained composed, he began yelling at me so loudly that I had to hold the phone away from my ear. I said that I did not feel that it was appropriate for him to raise his voice, to which he said, "ma'am, I am going to hang up on you" and did so. My partner called him back to try and sort things out, but he was also treated quite abrasively. Needless to say, we were shocked by the poor customer service provided by this company.

Our group decided to use a taxi van to return to the hotel, which cost $66, $1 more than the one way price of Quicksilver's private van. If you are planning on using this company, you may want to consider other forms of transportation or alternate van companies to avoid having a similar experience.

Hi,

As it seems you held to your promise to give us a bad review here and also to AllEarsNet. Too bad this bad reviews are a complete lie and an exageration in your part. Folks here have known me for a long time and know it is virtually impossible I would have treated you that way. In the other hand I remember being yelled at and, yes, saying I would hang up the phone if you continued mistreating me. I also remember threats of credit card disputes if I did not do everything the way you wanted.

You made a mistake and tried in all ways possible to blame us. Our driver was already at WDW to have you picked up when we called and you said your pick-up was for the next day. You confirmed on that phone call that both your confirmation email and business card your driver gave you upon arrival said Nov. 15th. You than claimed an email was sent changing the date, very convenient right? Obviously we never received that email. On our confirmation it clearly says to CALL for any changes so to avoid misunderstandings like this one. How could you know (if you did indeed send this email changing the pick-up date) we received it??? Wouldn't it be wise to have called and reconfirmed. Also, why not call as soon as you received your confirmation, or better yet, when our driver confirmed for the second time the Nov. 15th return date when you arrived at your resort on Nov.13th?

The total you would have to pay to reset a pick-up for the next day would have been $75.00 but we offered you a $25.00 discount, so $50.00 for a one way trip. You declined that offer! You offered no proof of an email for a date change and we NEVER received a single phone call from you.

Rest assured, we did all we could to help but there is only so much we can do. Our policies are very clear in big red letters on top of all confirmations, our drivers reconfirm and give a card with date and pick-up times on it, and you still are blaming us for your own mistake.

Have a great day,

Gregory Nicolas.

[minniepolkadot]

Originally Posted by quicksilver

Hi,

As it seems you held to your promise to give us a bad review here and also to AllEarsNet. Too bad this bad reviews are a complete lie and an exageration in your part. Folks here have known me for a long time and know it is virtually impossible I would have treated you that way. In the other hand I remember being yelled at and, yes, saying I would hang up the phone if you continued mistreating me. I also remember threats of credit card disputes if I did not do everything the way you wanted.

You made a mistake and tried in all ways possible to blame us. Our driver was already at WDW to have you picked up when we called and you said your pick-up was for the next day. You confirmed on that phone call that both your confirmation email and business card your driver gave you upon arrival said Nov. 15th. You than claimed an email was sent changing the date, very convenient right? Obviously we never received that email. On our confirmation it clearly says to CALL for any changes so to avoid misunderstandings like this one. How could you know (if you did indeed send this email changing the pick-up date) we received it??? Wouldn't it be wise to have called and reconfirmed. Also, why not call as soon as you received your confirmation, or better yet, when our driver confirmed for the second time the Nov. 15th return date when you arrived at your resort on Nov.13th?

The total you would have to pay to reset a pick-up for the next day would have been $75.00 but we offered you a $25.00 discount, so $50.00 for a one way trip. You declined that offer! You offered no proof of an email for a date change and we NEVER received a single phone call from you.

Rest assured, we did all we could to help but there is only so much we can do. Our policies are very clear in big red letters on top of all confirmations, our drivers reconfirm and give a card with date and pick-up times on it, and you still are blaming us for your own mistake.

Have a great day,

Gregory Nicolas.

I would like to avoid squabbling over details in this forum. Needless to say, the company and I disagree about some of the details regarding this transaction. I feel that the tone of this post clearly captures the reason that I was dissatisfied with the company's customer service. There is something to be said about treating your customers respectfully and cordially, both during the transaction and afterwards.

[quicksilver]

Originally Posted by minniepolkadot

I would like to avoid squabbling over details in this forum. Needless to say, the company and I disagree about some of the details regarding this transaction. I feel that the tone of this post clearly captures the reason that I was dissatisfied with the company's customer service. There is something to be said about treating your customers respectfully and cordially, both during the transaction and afterwards.

The tone here was taken because I felt, as you said it yourself, this matter could have been delt between us. You took the time to register just to post a bad review and give your version, I just answered to my defense which is only natural. As far as I'm concerned this matter was closed, you decided to keep going and do all you could to hurt our good reputation.