Delta About This Page:

[skw]

Has anyone used Delta? What has been your experience?

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[AGentlRose]

My actual flying experience on Delta was very good. My problem with Delta was that they kept pushing our Orlando arrival time later, and later. In addition, they changed aircraft on us. When I booked the flights, they were wide body 767, where it would be just me and my DH sitting two across and the seats I chose were very near the front because we bought early. Once they changed the aircraft to a 757, they moved us way in the back. Delta never notified us about the change and by the time I discovered it, by checking on our reservation, it was too late to move our seats up. I was and still am upset with Delta.

[lukeandbrookesmom]

I fly a lot (leisure and work) and Delta is my carrier of choice. I've never had any problems.

[HollyH]

My experience is similiar to AGentlRose. Flying with Delta was fine. The fact that the changed my flight times over and over again is what bugged me. Sometimes they tinker with it by minutes, but one flight began as having me leave my home airport at 7pm and arrive at WDW at 10pm. They changed the times 20 mins to half an hour at a time until I ended up leaving at 9pm and arriving around midnight.

[Princess_Wantabe]

I've flown with Delta a few times and always with time changes. They're good as far as the actual flight, you just need to stay informed about your flight schedule...keep checking for changes because they don't always let you know!

One major plus with Delta...they belong to the 'resort check in' group, which is SO nice!! (I'm hoping SW joins that group soon )

[njsmama]

I flew with them last in 2006. It was not a good experience. The flight itself was okay, but they kept changing flight times for our departure flight.
I started getting calls from Delta when I was boarding the DME bus, saying the flight would be delayed. As we waited and waited at the airport, they kept delaying the flight. Eventually, they put some of us in a hotel around midnight (not a great one at that) and said the plane would probably not show up that night. As we were checking in at the hotel, another passenger's husband called and said "We are on the plane". A few folks had stayed behind to see if the plane would show up.
The next morning we flew out on a new plane, which had a connection when our original flight was nonstop. Delta did give us a hotel room, and food vouchers, but never could give us a real reason as to what happened to the plane. We had 3 gate agents and they were all being told different stories by Delta. The one that sounds most reasonable was that the backup crews co-pilot could not be found. When he was found was when the flight was able to resume....at about midnight....ugh! We were supposed to depart at around 5pm.
I might fly with Delta again for the right price, but I would be very nervous about it. I love Southwest and they are the only ones flying from either of my airports with nonstop flights. Every other carrier has stops and layovers now.

[wyomom]

Never had any problems with them. Just wish their flights from SLC to MCO were a bit quicker (layovers in Atlanta). If they had better flight times I would use them more.

BTW: my father who works international has used Delta and their sister carriers exclusively for 27 years and never had problems. My hubby is also international and prefers Delta.

[njpoppins]

I have historically flown on Delta, just because my rural airport doesn't have a large selection of carriers...and the flights themselves have been smooth, but the connections and many changes to travel times have been problematic...I had a nightmare of a time at JFK with a connecting flight and JFK is their eastern seaboard hub...I abhore JFK but when the money is the issue..I have no other choice..I miss flying thru Cincinnati...I found that airport so nice and comfortable

[kbken]

I always fly Delta. But - as mentioned above by many folks they do change times frequently. I have found, however, that once you get inside of 45 days that time changes rarely occur. I book early and on our upcoming trip they changed flight times so that my connecting flight left 30 minutes prior to my arrival. A simple phone call was all it took to resolve the issue and we got a much better connection and overall shorter flight.

Flights themselves with Delta have always been good and I will continue to fly with them.

Ken

[Carousel96]

The cookies they offer with their beverage service are, IMHO, the best airline snack out there.
There was a lot of crying and moaning here when they bought out Northwest, but I've never had any trouble with Delta. My biggest complaint is that if I check in early, they have a tendancy to put my bags on an earlier flight than me. So I have been known to wait until the last bags are on the carousel, panic because I don't see mine, then find it in the unclaimed baggage from an earlier flight. Now that I know they do that, I haven't had any other troubles. (So much for the TSA rule that your bags don't fly if you aren't on the plane!)

[Dave Marx]

I've had great experience with the Northwest "half" of Delta over the years. I've flown "Delta Delta" far less frequently over the years. The service has been good overall, but my flights have tended to be hit by circumstances beyond the airline's control - weather delays, mostly. I chalk it off to coincidence. Into everyone's life a little rain must fall (so to speak), and in those cases, it happened to fall on Delta. (Take, for example, an international flight arriving in Atlanta from the Caribbean. The plane's arrival at the island was delayed by bad weather at the originating airport in the US. The plane's departure from the island was then delayed further because of bad weather in Atlanta - they don't like to put 'em in the air unless they have someplace to land. When we got to Atlanta the entire airport was a mess, because the entire southeast was affected by bad weather - planes weren't leaving the other airports due to bad weather there, so even though the weather had cleared in Atlanta, people were camping out everywhere waiting for flights. As badly as our original flight was delayed, we still ended up on our original connection back to DTW due to delays elsewhere in the system. Can't blame Delta. They did a fine job trying to get everyone wherever they were headed).

Weather delays are a particular issue for all flights departing MCO. Central Florida is known as the lightning capital of the US (or is it the world?). Since the thundershowers tend to arrive in mid-/late afternoon, they mess up a lot of rush hour flights (incoming and outgoing), and it can take a while to sort out the resulting problems.

[Danielle Harmon]

Originally Posted by Dave Marx

Into everyone's life a little rain must fall

Without that rain, we'd never see the beauty of a rainbow...

[Sue M.]

I flew Delta a few years ago, think it was 2007, and horrible experience, our luggage didn't make it to the connection, we arrived in Ft. Lauderdale at midnight, and our luggage wasn't arriving until a later flight. I was booked over night at a Ft. Lauderdale hotel, due to our late arrival time, didn't want to descend on the relatives in the middle of the night. I informed Delta we would only be at the hotel over night, then moving on. They promised they'd have us down as a priority delivery 1st thing in the morning, as Delta stops delivering luggage at 1A.M.
Well, many phone calls later, had to pay for a late check out, our luggage didn't get to hotel until 5pm. So much for priority delivery!! I phoned, wrote etc to customer service, they wouldn't pay for extra time spent at hotel waiting for luggage, I said the least they could do is upgrade us to 1st class on our return trip, no to that too. Really bad customer service IMO.
Having said that, we did fly them again last Jan, and everything went well, no delays, luggage arrived.
So, while they aren't my fav. airline, I'd fly again, if price was right, but now pack a change of clothes, jammies, shoes, etc in carry-on just in case. And if they ask me if I had any meds in my luggage, the answer will be YES!!! And I'll die without them! Then they'll have to courier my luggage in the middle of the night!

[chillepepa]

We just took the red-eye on Delta from Denver to MCO with a lay-over in Atlanta. The flight was Great! It was a full plane. My mother and DD#1 sat in the row behind myself and DD#2. The flight to Atlanta the individual seats had tv screens. DD#1 talked Grandma into buying her a movie, they both watched it. The ipod headsphone worked & DD#1 brought her adapter piece that allows another set of headphones to be plugged into the jack. DD#2 watched the free TV programs (she didn't want to watch a movie). I slept. I thought there were plenty of blankets for both flights. We did get to Atlanta about 10-15 minutes earlier than expected. We left Atlanta on-time and arrived at MCO on-time or maybe in 5 minutes early. By the time we got off the plane, stop in the restroom & then made it to the baggage carosel, our luggage was already unloaded and on the cart outside the unclaimed liggage office. I'm planning on talking the red-eye on Delta to MCO from now on when I fly to WDW. It is the only airline that offers a red-eye out of DIA.