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10-25-2009, 06:40 PM
| #1 (permalink) | |
| Community Rank: Globetrotter   Join Date: Sep 2005 Location: Western, NY
Posts: 3,301
| Our luggage did not make it onto our plane and I am clueless as to why We stayed at Pop and flew SW. We got to use RAC since they were still testing it while we were there. Great! I was ecstatic!! I checked the bags with RAC at about 6:30 that morning. We left MCO at 6:30 that night. Got to Buffalo...no luggage...bunch of other people too. I talked with a woman there...stayed at Pop, checked her bags with RAC that morning, we took the same direct flight from MCO to BUF...she got all her bags. I heard one of the women who's bags were lost talking to the guy at SW...she came from another flight...so MCO was her connection. She only had like a 30 min layover. Said she saw her bags on a cart outside as we were taxing away for the gate. Apparently my bags were on that cart as well. I can see why hers didn't make the plane...but mine??? I checked them with RAC 12 hours before my flight??????? SW was great though...they arrived the next morning on a 10:55 flight. I live close to the airport so I picked them up...they gave me a $50 voucher.
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10-25-2009, 06:55 PM
| #2 (permalink) | |
| Hakuna Matata  Join Date: Feb 2002 Location: Boston area
Posts: 17,041
| Glad they got your luggage to you and with a $50. voucher to boot!! Did they tell you what happened to your luggage?
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10-25-2009, 08:25 PM
| #4 (permalink) | |
| RED SOX NATION!!  Join Date: Aug 2002 Location: Connecticut
Posts: 90,679
| Glad they weren't too far behind you!
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10-25-2009, 08:35 PM
| #5 (permalink) | |
| Wishing I was at WDW!  Join Date: Feb 2000 Location: Northern Indiana USA
Posts: 19,674
| So glad you got your luggage!
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10-25-2009, 08:41 PM
| #6 (permalink) | |
| Community Rank: Adventurer   Join Date: Mar 2009 Location: Omaha, NE
Posts: 631
| Same thing happened to us in April...and oodles of other people on our flight. The story we got is that apparently Disney contracts someone (not DME) to actually transport the luggage. And the ball was dropped somewhere with them... ?? It took a few days, but we got our luggage!
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10-25-2009, 08:44 PM
| #7 (permalink) | |
| Community Rank: Traveler   Join Date: Apr 2009 Location: Fort Collins, CO
Posts: 236
| Glad you got your luggage and that they gave you a voucher for your trouble! That stinks but at least it was on the way home and not when you got to Disney!
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10-25-2009, 08:46 PM
| #8 (permalink) | |
 Join Date: Dec 2007 Location: Baltimore, MD
Posts: 4,025
| This has happened to me before...but not coming from Disney. The reason I was given is that some bags are held back for "further screening" and sometimes don't make the flights they are supposed to be on...makes no sense to me...
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10-25-2009, 10:09 PM
| #9 (permalink) | |
| Community Rank: Navigator   Join Date: Feb 2007 Location: British Columbia, Canada
Posts: 6,896
| Well, at least it was on the way home. Last time my bags didn't make my connection to Ft. Lauderdale, it was on the way there, and I was staying at a hotel for one night in the area, as it was a very late arrival, was promised my luggage first thing in the morning, and didn't get it until 5pm  had to pay for late check out. Airline (Delta) did nothing for me.Glad you got your luggage and got some compensation! SW rocks!
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10-26-2009, 02:34 AM
| #10 (permalink) | |
 Join Date: Jun 2002 Location: Maidstone, Kent, UK
Posts: 96,716
| Glad the luggage made it to you in the end - sounds like great customer serviec from Southwest to make up for it with the voucher. 
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10-26-2009, 02:21 PM
| #12 (permalink) | |||||
| PassPorter's Club Passholder
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Community Rank: Globetrotter  Join Date: Feb 2003 Location: Long Island, NY
Posts: 3,690
| Glad to hear you got your luggage, and $50 on top!
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10-26-2009, 02:33 PM
| #13 (permalink) | |
| Community Rank: Explorer   Join Date: Aug 2008 Location: Ballston Lake, NY
Posts: 10,919
| Glad to hear you got your luggage the next morning and a voucher from SW. Very strange that your bags didn't make it on the flight.
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10-26-2009, 09:31 PM
| #15 (permalink) |
| Community Rank: Tourist  Join Date: Apr 2009
Posts: 23
| I love, love, love SWA. 2 magical things have happened to us with SWA. #1. I lost my passport in the airport-not on the plane~Yikes! They called me on phone, checked my name etc (made sure I was the real me) then they sent it overnight delivery with a nice note! It was flippin' awesome! #2 and this is funny~our luggage was mixed up with someone elses. Come to find out someone else had picked up our suitcase (same brand-black) and called SWA when they realized. We too had picked up their luggage (what are the odds of that?) The person that had picked up ours was returned it to the airport. SWA offered to deliver our bags to our house (about 45 miles away) , but guess what? The person who had our luggage lived in our town! So, we worked it out between us and did a swap down the street. too funny. But, SWA was willing to deliver the bag to our house! They are great! Nonni |
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