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08-02-2006, 09:01 PM
| #1 (permalink) |
| Community Rank: Explorer   Join Date: Nov 2003 Location: NE OH
Posts: 11,777
| Kudos to WDW for responding to an \"issue\" I sent an email awhile back about some of the problems we'd had with transportation on our Dec trip w/ DD's stroller-as-wheelchair. I received a call today thanking me for sharing my experience/insight and was told that it had already been copied and sent to the director of transportation as well as the training teams for the CMs who operate the monorail and boats. I'm hoping that some good comes of it and no one else has to deal with rude CMs who won't put down a ramp and the sometimes painful consequences of hefting a stroller/wheelchair without one. [img]/ubb/images/graemlins/frown.gif[/img] Anyway, he seemed to think that my letter was very helpful and I felt much better about it after the call.   |
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08-02-2006, 09:04 PM
| #2 (permalink) |
| Community Rank: Explorer  Join Date: Feb 2003 Location: Longfellow's "Jewel by the Sea"
Posts: 12,905
| Re: Kudos to WDW for responding to an \"issue\" Glad you feel better, it's nice working with a company that's open to input. [img]/ubb/images/graemlins/082502yes_prv.gif[/img] |
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08-02-2006, 11:18 PM
| #4 (permalink) |
| Community Rank: Navigator   Join Date: May 2003 Location: Phoenix, AZ
Posts: 6,992
| Re: Kudos to WDW for responding to an \"issue\" That's really cool. Disney has always been wonderful about responding to my inquiries! [img]/ubb/images/graemlins/082502yes_prv.gif[/img] |
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08-03-2006, 11:53 AM
| #5 (permalink) |
| Community Rank: Legend  Join Date: Apr 2004 Location: New York, NY
Posts: 18,409
| Re: Kudos to WDW for responding to an \"issue\" WDW is indeed a very responsive organization |
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08-03-2006, 01:02 PM
| #6 (permalink) |
| Community Rank: Trekker   Join Date: Aug 2005 Location: Northern New Jersey
Posts: 1,156
| Re: Kudos to WDW for responding to an \"issue\" I sent a letter in November about a really AMAZING cast member at All Star Movies who went above and beyond (she got us a seating for 30 at the Crystal Palace ... and the seating was only 45minutes away from when we went to her in a panic.) I got a call and a follow up letter from WDW thanking me for communicating with them and they told me that they'll use this CM's good work (Her name was Karen H., by the way!) to train others. |
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08-03-2006, 03:38 PM
| #8 (permalink) |
| Queen In Waiting  Join Date: May 2006 Location: NJ
Posts: 423
| Re: Kudos to WDW for responding to an \"issue\" Good for you! Glad, as others have said, that WDW was open to your remarks and hopefully acted on them! [img]/ubb/images/graemlins/fairy2.gif[/img] [img]/ubb/images/graemlins/fairy2.gif[/img] |
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08-03-2006, 04:00 PM
| #9 (permalink) |
| AKA Belle's Mom  Join Date: Jan 2004 Location: Central Michigan
Posts: 10,383
| Re: Kudos to WDW for responding to an \"issue\" I know Yvonne had some transportation problems as well. I hope the same person deals with her complaints. I am glad WDW is reading those letter! [img]/ubb/images/graemlins/waytogo.gif[/img] Disney!  |
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08-05-2006, 08:45 PM
| #13 (permalink) |
| Living Seas wannabe  Join Date: Apr 2003 Location: Jacksonville, FL
Posts: 25,730
| Re: Kudos to WDW for responding to an \"issue\" Nice to hear Disney continues it's high standard of customer service.    |
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About This Page: This is a discussion on Kudos to WDW for responding to an "issue" within the Making More Magic: Everything Else!, part of the PassPorter Community - Message Boards and Forums; I sent an email awhile back about some of the problems we'd had with transportation on our Dec trip ...
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