09-17-2006, 08:38 PM
Community Rank: Scout
Join Date: Jun 2002
Re: ebay technical diffuiculties with shipping calculator
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I just tried the shipping calculator this morning for a buyer in the UK, she couldn't get it to work, and it still doesn't work. It's getting frustrating now!
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I emailed customer support and told them how disappointed I was with the shipping service not being fixed and asked for a refund even though you all said it wouldn't happen. You're right, it didn't. [img]/ubb/images/graemlins/grin.gif[/img] The email I got was the most bogus email I've ever received, going on about things that had nothing to do with my original question. They were talking about how when buyers put in the wrong weight or package size it's not accurate, and how other mailing options like signature delivery costs more. I was really ticked. then they said I didn't get a refund.
I emailed them back with how frustrated I was with their response and how when I contact live help I have to fill out an extensive survey about "canned responses" and did the person understand your question and help you with it. I told them I hoped I'd get to fill out one for their email customer support and just how disappointed I was with them. I know it won't do any good, but made me feel better. [img]/ubb/images/graemlins/grin.gif[/img] Plus, I guess I can't gripe about it if I don't ever tell them how I feel!