ebay technical diffuiculties with shipping calculator About This Page:

[Marv]

I went into ebay yesterday to quickly check on the items I was selling and for some reason I clicked on the shipping calculator. It wasn't working on the item I checked. I didn't have time to look into it and checked again last night before bed. It still wasn't working on most of my items. Today, I emailed the live chat and that person checked on it and said they were having technical difficulties but were working to resolve it. The calculator for all my items was working on some itmes sometimes and not other times. Very frustrating. I don't know if this is an isolated case or not.

My question is, would ebay ever refund your listing fees? I could very easily lose bids because the calculator isn't working. (I did go into each of my items and note the problem and that buyers could email me their shipping address and I'd send them the info.) I'm just wondering if I should pursue the matter.

[graygables]

They don't refund listing fees. The only time I've ever had them refunded was when THEY closed down an auction (long story [img]/ubb/images/graemlins/mad.gif[/img]). Noting the problem is the best idea and I always include a disclaimer about if they have any questions at all regarding shipping to contact me before bidding.

[disneyknut]

Dawn is right.. they wont refund your listing fees.. Ebay is re-doing a lot of their features so I'm sure that's where the techincal difficulties are coming in.

[Marv]

Thanks guys, definitely not the answer I wanted though. [img]/ubb/images/graemlins/grin.gif[/img] I only put it on a 5 day listing and the shipping calculator has been working on and off for two of the days I checked it and who knows about before then [img]/ubb/images/graemlins/confused.gif[/img]. That doesn't make me happy, but now at least I won't waste my time trying to haggle with them.

[tndisneyfam]

I was having trouble with my shipping calculator too. AHH! Technology. Hopefully most eBayers understand that is most likely not just yours. It doesn't seem to have bothered my listings at all. Good luck! [img]/ubb/images/graemlins/smile.gif[/img]

[tndisneyfam]

I just tried the shipping calculator this morning for a buyer in the UK, she couldn't get it to work, and it still doesn't work. It's getting frustrating now!

[Marv]

[ QUOTE ]
I just tried the shipping calculator this morning for a buyer in the UK, she couldn't get it to work, and it still doesn't work. It's getting frustrating now!

[/ QUOTE ]

I emailed customer support and told them how disappointed I was with the shipping service not being fixed and asked for a refund even though you all said it wouldn't happen. You're right, it didn't. [img]/ubb/images/graemlins/grin.gif[/img] The email I got was the most bogus email I've ever received, going on about things that had nothing to do with my original question. They were talking about how when buyers put in the wrong weight or package size it's not accurate, and how other mailing options like signature delivery costs more. I was really ticked. then they said I didn't get a refund.
[img]/ubb/images/graemlins/mad.gif[/img]

I emailed them back with how frustrated I was with their response and how when I contact live help I have to fill out an extensive survey about "canned responses" and did the person understand your question and help you with it. I told them I hoped I'd get to fill out one for their email customer support and just how disappointed I was with them. I know it won't do any good, but made me feel better. [img]/ubb/images/graemlins/grin.gif[/img] Plus, I guess I can't gripe about it if I don't ever tell them how I feel!

[disneyknut]

Unfortunately, Ebay usually sends canned responses not actual responses.. I had to contact them last week & for the very first time got a real response from a real person...

Ebay's answer to your question would probably be the calculator is a courtesy which you don't pay any extra for, therefore they have no control over if it works or not.. I HATE how business like Ebay has become.. if you don't pay for it, they don't care...