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[alishalouwho]

Has anyone ever used Payless Car rental or Advantage ?
Tell me the pros & cons. We are doing a split stay @ Seaworld then Disney .
Thanks!!!!

[ilovejack72]

i used payless years ago and I hated them they wanted to charge me and extra 300 because I wanted to us a debit credit card and plus there not on the airport so you have to take a shuttle. I would never us them again I allways us alamo there right at the airport and its quick and easy and they dont charge you extra money as long you have a return plane ticket

[alishalouwho]

Originally Posted by ilovejack72

i used payless years ago and I hated them they wanted to charge me and extra 300 because I wanted to us a debit credit card and plus there not on the airport so you have to take a shuttle. I would never us them again I allways us alamo there right at the airport and its quick and easy and they dont charge you extra money as long you have a return plane ticket

Thanks so much I am booking Enterprize !!!!!!

[agolfer]

Hi there, I recently rented a 15 passenger van from Las Vegas Airport Payless Rental. The vehicle turned out to be unsafe with a problematic tire. I'm now requesting for a full refund of my money back and I have pasted the email exchanges i had with this company for your reference. So you decide if you still want to rent from them.

Dear Ms. Gerfy,

Thank you for your reply which keeps me current with the progress of my complaint.

Just a couple of points in respond to your comments below. Kevin and Jennifer may be off on the days I called but what was preventing them from calling me back the following day they are back at the office? I also sent an email to Jennifer yesterday night reminding her that the 72 hours standard your company has established is almost up and I haven't received her reply and instead I got yours. Isn't it a common courtesy to at least acknowledge a customer's email and let them know what's going on? By passing the buck to you simply tells me how poorly she is at servicing your customers.

As with vehicle inspection, please do not try to put the reponsibility on to the customers as doing so will only reflect how irresponsible your company is. We are not talking about damages that occur on the SURFACE of the vehicle but a concealed problem that can only be spotted by hoisting the vehicle. Does your company normally do that with customers when they pick up their rental vehicle? Or, what if it is a mechanical problem? Does that mean I have to be well trained in auto mechanics in order to rent cars from you?

We are all very lucky in this case that no one is injured. 9 people were stranded in the middle of nowhere in Arizona and weren't sure if the vehicle was safe enough to transport them back to Las Vegas. I don't think asking for a full refund of my rental on the vehicle is unreasonable given the inconvenience and anxiety your company has caused us.

Your earliest reply is appreciated.



--- On Tue, 10/28/08, LasVegas <LasVegas@paylesscarrental.net> wrote:

From: LasVegas <LasVegas@paylesscarrental.net>
Subject: Re: Complaint on a 15 passenger van
To: .com>
Received: Tuesday, October 28, 2008, 2:27 AM

Dear Mr. ,
On behalf of Payless Car Rental Las Vegas we are in receipt of your customer service issue regarding tire issue.
I apologize for any inconvenience or delays you encountered as a result of the tire blow out. I can assure you that safety is our number one concern for any customer. Our staff will write down any damage they see on the inspection slip, but we have the customer do the final inspection prior to leaving the facility, to ensure the customer has verified and the outcome is the same as the Payless employees.

I do apologize that your phone call on October 23rd, did not get returned by Kevin, as Kevin's days off are Wednesday and Thursday. Also, I apologize that Jennifer did not return your phone call on Saturday, as she is off on Friday and Saturday.

I am glad to hear that no one in your party was injured as a result of the tire blowout. I know it can be frustrating when a vehicle breaks down and we certainly do try and assist every customer to get them back on the road without further delay. I will review your file with the General Manager and get back to you with our findings.

I thank you for your patience while trying to resolve your customer service issue.

Sincerely,


Suzette Gerfy
Operations Manager
702 736-6147 ext 2005
702 736-4555 fax
lasvegas@paylesscarrental.net
Payless Car Rental
www.paylesscarrental.com

-----Original Message-----
From: .com>
To: LasVegas@paylesscarrental.net, jlinsley@paylesscarrental.com
Date: Mon, 27 Oct 2008 18:27:59 -0700 (PDT)
Subject: Complaint on a 15 passenger van

You have less than 24 hours to respond to my email in order to meet your company's standard of responding to customers within 72 hours.

--- On Sat, 10/25/08, .com> wrote:

From: .com>
Subject: Re: ClientWire: Payless Car Rental Customer Service
To: LasVegas@paylesscarrental.net
Cc: jlinsley@paylesscarrental.com
Received: Saturday, October 25, 2008, 7:29 PM

Dear Jennifer,

Thanks for your reply, which tells me a lot about you and your company not caring about safety of your customers.

First of all, I'd like to point out that your staff at the check out station at LV Airport did only the exterior inspection of the vehicle for dents and scratches to the body of th vehicle and not the tires. Also, the problem with the left front tire occured on the inner rim of the tire meaning an "walk around inspection" would not have notice the problem. As you have pointed out this might have been caused by road wear and this tells me that your company doesn't inspect vehicles carefully to ensure your fleet is safe for rental.

The purchase of the Protection Plan is to cover for vehicle damage etc. but it doesn't "Prevent" accidents caused by the negligence of your company because of insufficient inspection. If the tire blew up on the highway and people injurred, your company will be involved in immense law suits.

The 15% discount you offerred is not enough to cover for the time, money, inconvenience and stress we had to experience as we were stranded in the middle of nowhere in Arizona. I demand a full refund on the rental we paid for 15 passenger van. I have left you a message today (Sat Oct 25) at around 12:15pm your time and am expecting your reply. I left a message for Kevin on Wed Oct 23 and he never called back. Again this tells me your company couldn't careless about your customers. My number is 1-647-292-2633. If this complaint cannot be resolved to my satisfaction, I'll escalate further.

I await your call.




--- On Thu, 10/23/08, LasVegas@paylesscarrental.net <LasVegas@paylesscarrental.net> wrote:

From: LasVegas@paylesscarrental.net <LasVegas@paylesscarrental.net>
Subject: ClientWire: Payless Car Rental Customer Service
To: .com
Received: Thursday, October 23, 2008, 10:02 PM

Dear Mr. Suen,On behalf of Payless Car Rental I am in receipt of your comments regarding arecent rental. First, please let me apologize for any inconvenience you may haveexperienced as a result of our vehicle. We do process an inspection with thecustomer at the time of rental, at which time it does not appear any tire issueswere found. We do realize that road wear and driving hazards may occur, which iswhy we offer the Protection plans that you purchased. I saw that you werereimbursed for the $48 service fee you were charged. We have also added a 15%discount to the rental agreement as a courtesy. I would like to thank you foryour comments and suggestions. At Payless we strive to have excellent service,and it is response from our customers which helps us to achieve this goal.Please also feel free to contact me with any further questions or comments.Sincerely,Jennifer LinsleyStation ManagerPayless Car Rental Las Vegasjlinsley@paylesscarrental.com----------------Customer's Original Email----------------Your company rented me an unsafe 15 passenger van. I was driving to GrandCanyon from Las Vegas on Monday Oct 20, 2008 and the sterring wheel started towobble. I puuled in to a Mobil gas station somewhere in Williams, Az., andasked a nearby garage to check it out. The mechanic told me that the driverside front tire belt was twisted up badly and about to burst. He suggested meto replace the tire. So I called your Roadside Assistance number and your staffasked me to put on the spare tire instead of replacing the tire as there is noWal-Mart nearby and retain the receipt for reimbursement.This is a very serious issue. What if the tire bursts while we were on thehighway? We had 9 people on board! In addition, we were stranded in the middleof nowhere in Arizona for over an hour and had to use my cell phone to make longdistance calls.Your staff at the Las Vegas return location told me that either Jennifer orKevin (both managers) will call me to work out a compensation but no one hascalled yet at time of writing. I also left Kevin a message today (Wed Oct 22)at 2:05 pm and no one return my call.This was my first time renting from Payless and the experience was terrible. Iwould like your campany to compensate for the time lost, trip curtailment andrisk of a major traffic tragedy!

[disney]

when are you going in december ? the reason why i ask is keep looking at the prices like 2-3x a week the reason is that you can and might find cheaper prices .
i'm going dec 5th to 12th and i have 2rsvp thru dollar and thrifty with all taxes less then 210.00 per week. and i plan on paying even just a little cheaper before i go, it always has so far happen to me.

[Principessa_di_Fata]

Look on hotwire. They use only the big car rental agencies and their prices are wonderful!