Quick My Disney Experience Mobile App question-thanks! [why don't my reservations show?] About This Page:

[taylan1]

Originally Posted by KHarrod

My travel agent made my reservations but I can see that on the new website...just not on the app. I'm trying to not worry about it...but it is pretty frustrating, especially when Disney wants you to be excited about using both the new site and apps.

My TA only uses my phone number to make the reservations that may be why I can't link them. I have emailed Disney online but have yet to hear from them.

[taylan1]

Originally Posted by Lorelei528

I don't sign in with an e-mail, I have my same user name I've used for like ten years. I use that for any Disney site or DVC...

I thought I had read somewhere something about the sign in (maybe on that other mean Disney board LOL)......

but I checked there and didn't see it either.

Is there some department in Disney we can call for help with the app?

Kim-when is your trip again? Mine is not for 299 days, so maybe that is why you can see yours and I can't?

You should be able to sign in with your user name too. Our trip is 5/25 - 6/8, but it should not matter if you have made reservations already you should be able to see them.

[Thomhazel]

If you don't have the reservations tab you may have an older version of the APP, i had to update to get it.

[itsmemickeymouse]

All my reservations are on my iPad....??? I'm sorry I can't help you either.. I have not tried on the proper website.

[KHarrod]

Originally Posted by taylan1

My TA only uses my phone number to make the reservations that may be why I can't link them. I have emailed Disney online but have yet to hear from them.

Dang...not sure how to help you there. I hope Disney gives you some answers! Please share whatever you learn!

[thebrehms]

Originally Posted by taylan1

On the app if you go under "more" there is a reservations tab.

I do not have that...my only options under more are:
Park Hours
Profile
Wish List
Videos
Games
Help
About
Sign Out

[taylan1]

Originally Posted by thebrehms

I do not have that...my only options under more are:
Park Hours
Profile
Wish List
Videos
Games
Help
About
Sign Out

I think you have an older version. You may need to update to the latest version to get that link.

[Tim Sullivan]

Couple comments I can make....

Firstly, if your reservations don't automatically show up, you can manually add your reservations to the App. You just need your confirmation number, and then it looks to be a fairly straightforward process from there. I'm a bit reticent to do it myself, as it asks you to add the people staying in the room, one of those is my 10 year old daughter who, so she can use the App fully on her iPad is actually "22". I'd hate for Disney to "correct" her age on the reservation So I didn't bother with it for now.

Second, to answer why you might get two different versions of the webpage, one on a phone, the other on a tablet could have something to do with the way Disney interprets the web traffic to the website, coupled with the settings that each device remembers on subsequent visits.

Many websites will have two separate versions, the "full" version of the site, and the "mobile" version of the site. What could be happening is that the phone automatically routes you to the mobile version, while the iPad, because of the bigger screen, might be displaying the "full" site. You can usually tell the difference, or if you are on a mobile site as there should be a link somewhere that says something along the lines of, "click here to visit the full site".

Hope that helps!

Tim

[thebrehms]

I have the most recent application on my Droid Razr and have no 'reservation' option anywhere.

[dolphin041599]

Originally Posted by thebrehms

I have the most recent application on my Droid Razr and have no 'reservation' option anywhere.

We are having the same issues - and I don't have the reservation option under the "More" tab either.

I wonder if its the Droid phones - I have the Droid Bionic. The version I have says its Version 1.1.1 - there is no update.

[Tim Sullivan]

Version I'm running on my iPhone is 1.3.1. Wouldn't be surprised if older Android or iOS based devices just can't run some of the features available in some of the devices running newer operating systems.

Tim

[taylan1]

Originally Posted by Tim Sullivan

Version I'm running on my iPhone is 1.3.1. Wouldn't be surprised if older Android or iOS based devices just can't run some of the features available in some of the devices running newer operating systems.

Tim

I have the same version on my iPhone, 1.3.1 . Lori, what kind of phone do you have?

[Lorelei528]

I have the iPhone 4s....I can see my reservations now. I updated the app, so that might have done the trick.

So, I have a question....will FP+ just be added in when you're 60 days out or what happens exactly, does anyone know?

[DHayesJr]

I don't know about older android versions, but My Disney Experience does not work on the latest - My Google Nexus with the latest Jelly Bean 4.2 is "not a supported device" .

[thebrehms]

Originally Posted by dolphin041599

I wonder if its the Droid phones - I have the Droid Bionic. The version I have says its Version 1.1.1 - there is no update.

This is my thought too. My version is 1.1.1...hope we can get another update soon.