Magic Band Colors & FastPass+ (FPs) Qs [only getting gray color option + FP error]
About This Page: This is a discussion on Magic Band Colors & FastPass+ (FPs) Qs [only getting gray color option + FP error] within the Planning Your Adventure: Your Plans for Walt Disney World, part of the PassPorter Community - Boards & Forums on Walt Disney World, Disneyland, Disney Cruise Line, and General Travel; I was able to place an order for Magic Bands for upcoming trip but I only had a "choice" of ...
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I had the FP+ error also. I can't pick for myself nor mother, but dad and son can pick. I cannot choose from the main page, but I found another way:
When at the log-in screen, bring your mouse to hover over (but do not click) the "my Disney experience" and a small window will open, you will see to the left is "Learn About" you will then click on the FP+
You will be brought to a new page for FP+, scroll down to "Get Started Now" and click on the highlighted link for "FP selections" Your dates should show up.
I called them and IT was great, working with me. Of course, they had to open a ticket and see what the issue was. He even told me check online in 1 week, and if it still doesn't work, to call them back.
I ended up calling IT too; everything was in order in terms of reservations (have a split stay) and APs but I for some reason I can only make FP+ for the days of one stay and not the other. I noticed at the bottom of the screen for that stay that I can able to select FP+ on the date that I check out. Clearly a glitch and they offered to add them in manually but the FP I wanted was Be Our Guest which is a separate FP system I think so they couldn't do it.