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01-12-2009, 02:36 PM
| #1 (permalink) | |
| Community Rank: Traveler   Join Date: Mar 2008 Location: New York
Posts: 371
| On the phone with Disney Reservations.... I'm on the phone right now and have been on hold FOREVER. I got a CM right away, who asked what changes I was making (adding basic dining, requesting bed rails, adding DD and my birthdays and requesting a CBR building) She took my info re dining plan and the birthdays...then went away for several minutes...then came back and confirmed the dining plan, then put me on hold while she called guest services about the bed rails. So far, it's been ten minutes. Do I hang up and call back? Keep holding on? I can't imagine requesting bed rails should be this difficult. Nice music though, I have to say.
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01-12-2009, 03:24 PM
| #6 (permalink) | |
| Community Rank: Adventurer   Join Date: Jul 2004 Location: MI, USA
Posts: 883
| I know what you mean. I have been trying to change my reservation for one of my dinners and I keep having to wait. I know that I have to start over every time, but I am getting frustrated.
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01-12-2009, 03:42 PM
| #7 (permalink) | |
| Community Rank: Traveler Join Date: Mar 2008 Location: New York
Posts: 371
| I stayed on the line, but it wasn't easy....about a 30 minute phone call in total, with about 15 minutes of that being used just to make sure my kid doesn't fall out of the bed!
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01-12-2009, 03:47 PM
| #10 (permalink) | |
 Join Date: Aug 2008 Location: UK, Chelmsford - close to the V festival (if you have ever heard of it)
Posts: 503
| cor im trigger happy today .... just read that you got it sorted out thats great news - im surprised it takes that long - i have not yet had the joy of calling them. im sure i will struggle as i have an accent (that i am in no way proud of).
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01-12-2009, 04:49 PM
| #11 (permalink) | |||
| Disney Cruise Addict  Join Date: Jan 2004 Location: In a nice little apartment
Posts: 23,940
| Could be the CM was new and hadn't had to add the request of bedrails before and wanted to make sure if there was a charge for them they could make the guest aware of it or if it wasn't pulling up in the choices for requests that they knew how to put it in. Also could have been the system and if they are busy was lagging and the CM was having trouble getting it to add to the reservation. There are many reasons why there could be wait time but definitely frustrating, I had to call today to make a dining reservation and was on hold for at least 3 different songs. Glad they got it worked out.
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01-12-2009, 06:08 PM
| #12 (permalink) | |
| RED SOX NATION!!  Join Date: Aug 2002 Location: Connecticut
Posts: 90,081
| Yikes!! Glad you got it all worked out! Sorry it took so long!!
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01-12-2009, 09:28 PM
| #14 (permalink) | |
| Community Rank: Traveler  Join Date: Oct 2007
Posts: 339
| Last week I had called to change the date we were leaving and I was on hold for over 45 minutes after I had told her. She kept coming back every 15 - 20 minutes to tell me the system was freezing up and that what was taking so long. Glad you finally got in your requests!
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01-13-2009, 02:02 AM
| #15 (permalink) | |
 Join Date: Jun 2002 Location: Maidstone, Kent, UK
Posts: 95,965
| Glad you got it all sorted out in the end. 
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About This Page: This is a discussion on On the phone with Disney Reservations.... within the Planning Your Adventure: Your Plans, part of the PassPorter Community - Message Boards and Forums; I'm on the phone right now and have been on hold FOREVER.
I got a CM right away, who ...
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