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Old 11-19-2009, 08:01 PM   #1 (permalink)
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Is this Disney SOP?

I called Disney Travel yesterday to confirm what park tickets we have on our reservation since online the park ticket field said "error". About 30 minutes after getting off the phone I received an email from Disney detailing EVERYTHING on our reservation, down to all the offers that are included in the package. Is this Standard Operating Proceedure or did I just get an extremely nice and helpful cast member?
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Old 11-19-2009, 08:08 PM   #2 (permalink)
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I am pretty sure you always receive such a detailed email when you book a package...at least I always do.
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Old 11-19-2009, 08:09 PM   #3 (permalink)
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Not sure! But you should be recieving something soon in the mail from WDW Travel Co with your Pkg info, a booklet detailing your package, room, tickets, DDP if appl. and vouchers for some free stuff like arcade voucher, SeaRaycer rental discount, etc.
Enjoy your first WDW vacay!
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Old 11-19-2009, 08:15 PM   #4 (permalink)
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online the park ticket field said "error".
Frustrating isn't it! I asked about that months (well maybe weeks) ago and was told it was an"IT" issue they were trying to resolve. That's awesome that you got such a detailed report whether it's SOP or not. Have a GREAT trip
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Old 11-19-2009, 08:17 PM   #5 (permalink)
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Originally Posted by Ashli View Post
I am pretty sure you always receive such a detailed email when you book a package...at least I always do.
I did receive something when I booked my vacation (months ago) but this report was even better - spelled EVERYTHING out line by line, it's great!
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Old 11-20-2009, 02:01 AM   #6 (permalink)
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That sounds like great service.
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