Disappointed in WDW About This Page:

[Disney Franatic]

We just came back from our magical family trip to WDW last Sunday. Everyone loved the resort we chose to stay at, Coronado Springs. Eveything was wonderful until Saturday when a trip back from Epcot, due to an afternoon storm, ended in an accident. [img]graemlins/cry2.gif[/img] We were staying in the Casistas, so we decided to get off at bus stop #1 instead of our usual stop #2 to avoid walking uncovered in the rain. As I stepped down from my seat in the back of the handicap bus, I lost my footing (the seat is raised from the aisle) and fell. Someone yelled for the bus driver to not drive on because I had fallen. I thought I had broken my leg, but found my leg was okay. My left arm on the other hand was bothering me quite a bit. We went inside the main building and I sat at a table at the bar while my husband went to get me ice. Since I thought I could have broken my arm, my daughter in law went to the front desk to find me medical help. A representative from the resort came back to check on me. She had also contacted security, the lifeguards, and the ems who all came to my aid and took reports. Th ems splinted my arm and gave my son directions to Celebration Health Center (Florida Hospital). We were told by the Coronado Springs resort rep that they would contact me later to see how I was doing. They never called or left a message on our room voice mail. [img]images/icons/confused.gif[/img] At the hospital they x-rayed my arm and said it was a probably a contusion (a hairline fracture wouldn't show up fo several days if I had one). They gave me a brace and a sling and told me to ice my arm on and off for the next 24 hours. Not thinking it was a very bad injury, we continued to visit the parks. We stopped periodically to have my ice bag refilled as we walked around. Everyone was more than happy to do that for me. When we returned home, I contacted an orthopaedic doctor for followup. I had my x-rays from Florida with me, but the doctor decided he wanted an x-ray of my wrist. It turns out I broke my wrist. I am now in a cast for 8 weeks! [img]graemlins/pout.gif[/img] It probably should have been x-rayed at the hospital in Florida too, since I had told them I fell on my arm. I can't say I ever saw a doctor in the er because no one ever introduced themselves to me as a doctor. It is a week now, and I still haven't heard from anyone from Disney. It was bad enough the bus driver never asked or came back on the bus to see if I was okay, but no one did a followup from WDW either. We will go back to WDW and Coronado Springs in the future because we love it there, but I'm surprised that didn't follow up to see how I am doing. [img]images/icons/frown.gif[/img] Yes, in case you wonder, I emailed a letter to WDW guest relations, but they haven't contacted me either. [img]graemlins/puter.gif[/img]

[darthminnie]

WOW...I am so sorry to hear about what had happened!!

Sounds like there is a huge problem with the quality of Dr's at the clinic where you went....


Also sounds as though there is a problem with guest relations at CSR. I am not a big fan of this resort because of that....

I will interested to hear what happens...


And I really hope that your arm gets better soon....

In febuary, my family and I went into a furniture store to pick out a new bed for ourselves...my 4 yr old opened a door to a dresser.....and while she did that5, it came toppling down onto her....mind you...it was huge....

The store admitted that there was a manufactureres problem with the piece, as the base was not wide enough to support the width, and that is the reason why it fell.....

The piece was well over 150 lbs.....DD was severly bruised all over her body....including her face and arms...

The chain store NEVER even called a apologised. Some people say that we should get a lawyer....but we just are not like that. But an I'm Sorry would have been nice....

[chezp]

I'm so sorry to hear about your fall and I hope you're not in too much pain now. I too would be really disappointed with Disney - that's not the level of customer service we all expect from them and I hope you hear something back soon from the e-mail you sent them. I'm glad it hasn't put you off a return trip in the future. [img]images/icons/wink.gif[/img]

[luvnwdwgal]

I'm so sorry for your fall, and am shocked that the bus driver didn't even check on you!
Sounds like the biggest problem is the Hospital. Missing a break like that!
It does sound like the resort did everything they could for you at the time though....calling security, lifeguards, ems.
It would have been nice if they had checked up on you though like they said.
Hope your wrist is feeling better soon!

[tikibird]

So sorry to hear about your accident, and I'm sorry to hear that Disney did not follow up.

I hope that you are feeling better soon!

[Cinderbrella]

Ouch!! I'm very sorry that you fell and broke your wrist. I hope that it will quickly mend for you. I sincerely hope that Disney does a follow-up soon.

[goofy4goofy]

Wow..sorry to hear about what happened to you!! I hope your wrist is feeling better and you aren't in much pain!

As far as Disney is concerned, I would feel disappointed too! Someone should have contacted you that night, let alone after your trip!!! I'm hoping it was just some form of miscommunication on their part. Here's hoping they contact you within the next few days. If not, I'd be on the phone with them, explaining how you feel!

Kelly [img]graemlins/usa.gif[/img]

[Joy J]

I'm so sorry that you had such a negative experience at Disney World. It's bad enough that you took a spill but there really is no excuse for the CSR folks to have not followed up with checking up on you. I'm sure you'll hear back from Disney regarding your letter and I'll be interested in hearing what they have to say.

Joy

[ariel1]

wow! that's too bad. i hope you hear from someone soon and heal quickly.

[Disney Franatic]

Thanks all for your good wishes and concern. This afternoon when I got home there was a message to call WDW concerning the email I wrote them last week. I called back, but got voice mail. I will try again tomorrow and will let you know what happens.

[Shell_of_the_South]

I'm so sorry that happened to you on vacation! Please let us know what Disney has to say when you speak to them. Sending quick healing pixie dust your way!

[wdwlovers]

So sorry to hear what happened. Did you call them back yet?

PS. Check your PM