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Old 09-01-2018, 06:39 PM   #1
JoanneS
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Special Requests?

We are staying at Pop for our next trip. I went to register online and when I got to the section where you can choose options for special requests, there were none. There was no way to request a top floor, or make any requests online.

Anyone else experience this? Should I call the hotel and make my request? How soon would you do this?
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Old 09-01-2018, 07:53 PM   #2
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Originally Posted by JoanneS View Post
We are staying at Pop for our next trip. I went to register online and when I got to the section where you can choose options for special requests, there were none. There was no way to request a top floor, or make any requests online.

Anyone else experience this? Should I call the hotel and make my request? How soon would you do this?
That feature hasn't been working for at least a year now. Sometimes you can choose something but the next time you log in, your choices have disappeared or only one of them is saved and you can't choose another one. And sometimes there are requests there that don't really exist for that particular resort. It's a mess. The best thing to do is to call and have your request added to your reservation or fax it in. You can do that any time from the day you make your reservation until about 5 days out. (I've also had very good luck with the Touring Plans Room Request Fax service.) Disney starts doing room assignments at about 5 days prior to arrival, so any requests made after that point will most likely not be reviewed.
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Old 09-03-2018, 05:42 PM   #3
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I would give them a call to add your request; I also have found it hasn't seemed to work online for the past year. If you booked through a TA, she/he should be able to add your requests for you.
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Old 09-11-2018, 06:36 AM   #4
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I've called and made requests but seem to have better luck with Touring Plans
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Old 09-11-2018, 11:44 AM   #5
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I've called and made requests but seem to have better luck with Touring Plans
I have a touring plans membership (rather new at it), but can't seem to find a place to do requests. Someone please guide me.
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Old 09-11-2018, 07:35 PM   #6
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I have a touring plans membership (rather new at it), but can't seem to find a place to do requests. Someone please guide me.
I can't remember if there's a direct way to get to it but I know that if you go to the specific resort page and use the room finder tool, there's a highlighted message/box/something about the faxing tool there. You might have to click on the specific room first...can't remember. I just remember it wasn't super obvious when I went looking for it the first time, but it became easy to find/use once I clicked on the room I wanted.
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Old 09-11-2018, 10:54 PM   #7
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Originally Posted by allgiggles View Post
I can't remember if there's a direct way to get to it but I know that if you go to the specific resort page and use the room finder tool, there's a highlighted message/box/something about the faxing tool there. You might have to click on the specific room first...can't remember. I just remember it wasn't super obvious when I went looking for it the first time, but it became easy to find/use once I clicked on the room I wanted.
Found it!! Thank you!
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