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Old 08-26-2018, 02:45 PM   #1
DsnyDiva
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Anyone else ever have a problem with house cleaning services or lack of???

Just returned this week from our trip. We stayed at Pop this time around (not our first time at this resort).

We had issues with mousekeeping coming to our room to clean and restock supplies. ( we did NOT opt out of this service). I had to call twice to get towels and toilet paper and also ended up at the front desk for the lack of cleaning service. Very disappointed with Disney.

We went from Thursday 16th to Sunday the 19th with out a house cleaning member entering our room. Again I made 2 calls during this time requesting the service, towels and toilet paper.

We lived in filth for 3 consecutive day's. Not to mention no clean towels, no toilet paper and over flowing trash cans.

I had the building manager and the house keeping manager in my room Sunday August 19th to try to rectify the situation. Ummm, seriously when you've had to use tissue boxes and napkins from the food court as toilet paper better believe I'm upset.

In the end the room got cleaned and stocked with daily essentials but IMHO, it's a little late when you have gone 3 days without it being done until you raise the roof at the front desk and getting it done the day before we are leaving, its unacceptable!!!

Wondering if anyone else has ever experienced this before?? Totally the lack of service has me a bit frustrated with the amount of money we spend to go there.

I pay for a service at Disney, I expect the service at Disney.. Am I over reacting? I'm just so upset about the way it all was handled.

Thank you for listening!
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Old 08-26-2018, 04:12 PM   #2
joelsmom
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I’ve never experienced this, and I just can’t imagine such a thing. It all sounds really awful. It is hard to believe that any hotel, let alone a Disney hotel, would ignore multiple guest requests about cleaning and replacing essentials,

Wow! I am just shocked!

I just stayed at an Econo Lodge, a very low budget place, but cleaning personnel were out and about beginning before 8:00 AM both days I was there!
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Old 08-26-2018, 05:16 PM   #3
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I've never had this problem. I'm so sorry you had to go through this.
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Old 08-26-2018, 10:34 PM   #4
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The same lack of service issues you mentioned were what we experienced in Aug 2017 during our stay at POP.

That breakdown in the housekeeping service, plus the more than a little bit shoddy condition of the room, prompted us to actually complain to a manager. Please note that we didn't opt out of the housekeeping either

(they were only months from starting a refurb ...so I guess they didn't care?)

However ...the manager actually came to our room to see the conditions and be told in person about the lack of housekeeping. In doing so, he saw peeling ceiling paint, and leaking sink plumbing ....and gave us 3 free days of a preferred room stay at POP in the future.
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My Previous TripsApril '04 - POP // Nov._"Jersey Week"_'04 - All Star Music // Nov._"Jersey Week"_'05 - POP // Nov._"Jersey Week"_'06 - POP // Nov._"Jersey Week"_'07 - DCL & POP // Nov._"Jersey Week"_'08 - POP // Dec '09-Jan '10 and Aug-Sept 2010 - POP //Aug-Sept 2011 - POP //Aug-Sept 2012 - POP//Aug-Sept 2013 - POP//Aug 2017-POP// Sept 2018-POP
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Old 08-27-2018, 05:54 AM   #5
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Originally Posted by joelsmom View Post
Iíve never experienced this, and I just canít imagine such a thing. It all sounds really awful. It is hard to believe that any hotel, let alone a Disney hotel, would ignore multiple guest requests about cleaning and replacing essentials,

Wow! I am just shocked!

I just stayed at an Econo Lodge, a very low budget place, but cleaning personnel were out and about beginning before 8:00 AM both days I was there!

Believe me , I am too...shocked.
I have never had any problems staying on resort. I literally cannot believe after contacting them we still had the same problem for so long. Very disappointing!
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My Previous TripsMarch 2004 (off Resort) April 2010, Dh & I , Pop Century, August 2011 , Family vacation, 4 plus 1, Pop Century, A trip for 5 @ Port Orleans Riverside August 2019 August 2012 , Family Vacation, 3 plus 1 , at POR, August 2013, A trip for two DH & I , Pop Century, August 2014, Family trip ,POP Century and Disney Dream, November 2015, because DH said so, DH&I ..Yippe! All Star Music August 2016, family fun of 4 , at Caribbean Beach Resort , August 2017, a trip for 4 plus 2, family fun at All Star Sports August 2018 The Young's & The Leclaire's do Disney again Pop Century
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Old 08-27-2018, 05:55 AM   #6
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Originally Posted by JoanneS View Post
I've never had this problem. I'm so sorry you had to go through this.
Thank you .
Not at all what I expect from Disney.
Very disappointing!
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My Countdown Counting down to: Family vacation for 4, Yeah!
My PassPorter Bookshelf
My Previous TripsMarch 2004 (off Resort) April 2010, Dh & I , Pop Century, August 2011 , Family vacation, 4 plus 1, Pop Century, A trip for 5 @ Port Orleans Riverside August 2019 August 2012 , Family Vacation, 3 plus 1 , at POR, August 2013, A trip for two DH & I , Pop Century, August 2014, Family trip ,POP Century and Disney Dream, November 2015, because DH said so, DH&I ..Yippe! All Star Music August 2016, family fun of 4 , at Caribbean Beach Resort , August 2017, a trip for 4 plus 2, family fun at All Star Sports August 2018 The Young's & The Leclaire's do Disney again Pop Century
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Old 08-27-2018, 05:59 AM   #7
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Originally Posted by JerseyDad View Post
The same lack of service issues you mentioned were what we experienced in Aug 2017 during our stay at POP.

That breakdown in the housekeeping service, plus the more than a little bit shoddy condition of the room, prompted us to actually complain to a manager. Please note that we didn't opt out of the housekeeping either

(they were only months from starting a refurb ...so I guess they didn't care?)

However ...the manager actually came to our room to see the conditions and be told in person about the lack of housekeeping. In doing so, he saw peeling ceiling paint, and leaking sink plumbing ....and gave us 3 free days of a preferred room stay at POP in the future.
Oh the manager was in our room. I'm not sure he knew how to handle me. I was infuriated by Sunday . I really got no where except the room cleaned and restocked. Wasn't looking for anything but a sincere apology would have been nice from him. Didnt get that just " I will get house keeping in here right now" which wasn't a good time for them as I was there to pack up and take a break. I wasn't looking to have to work around them or Visa versa!
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My Countdown Counting down to: Family vacation for 4, Yeah!
My PassPorter Bookshelf
My Previous TripsMarch 2004 (off Resort) April 2010, Dh & I , Pop Century, August 2011 , Family vacation, 4 plus 1, Pop Century, A trip for 5 @ Port Orleans Riverside August 2019 August 2012 , Family Vacation, 3 plus 1 , at POR, August 2013, A trip for two DH & I , Pop Century, August 2014, Family trip ,POP Century and Disney Dream, November 2015, because DH said so, DH&I ..Yippe! All Star Music August 2016, family fun of 4 , at Caribbean Beach Resort , August 2017, a trip for 4 plus 2, family fun at All Star Sports August 2018 The Young's & The Leclaire's do Disney again Pop Century

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Old 08-27-2018, 08:41 AM   #8
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We just got back from a 2 week stay at the pop August 4-18. Cleaning service was spotty at best. Had to call 3 times for lack of coffee getting restocked. After the last call, they finally had a special person leave coffee in our room each day. Our wall H2O soaps ran out twice and once the wall mechanism was not reattached causing the soaps/shampoo to keep falling.

We also got woken up in the middle of the night by sewage backing up in our sink because maintenance team was, no lie, using a toilette plunger to plunge a clogged sink in the room next door. I called to see if they could get stop the worker doing the work since it was causing a lot of noise in our room and making our room smell like sewage. They said they would, but after 10 minutes of it still going, I finally went to the room and requested that the worker stop what he was doing.

I also had an issue with a bartender at the pool bar. She tried to make my drink with the wrong alcohol. I believe it was intentional since when I pointed out what she did, she had to go to the back to find a brand new bottle of the alcohol that she had replaced with something else.

While the rooms were nice, I was not happy with the way pop was run/managed. Even the food court operation seemed bad. We usually took the bridge over to Art of Animation for food since the pop food court was so much slower.

I ended up filling a complaint with Disney after we got home and was given a 2 night credit to be used on a future stay at any value resort of our choosing. I was told this credit will never expire and can be used whenever we want.

ETA: We did also complain when we were there but the management staff did not appear to care that we were unhappy. That is why I filled out the form online when we got home.

Last edited by jpcommons; 08-27-2018 at 08:47 AM..
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Old 08-27-2018, 09:11 AM   #9
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Originally Posted by jpcommons View Post
We just got back from a 2 week stay at the pop August 4-18. Cleaning service was spotty at best. Had to call 3 times for lack of coffee getting restocked. After the last call, they finally had a special person leave coffee in our room each day. Our wall H2O soaps ran out twice and once the wall mechanism was not reattached causing the soaps/shampoo to keep falling.

We also got woken up in the middle of the night by sewage backing up in our sink because maintenance team was, no lie, using a toilette plunger to plunge a clogged sink in the room next door. I called to see if they could get stop the worker doing the work since it was causing a lot of noise in our room and making our room smell like sewage. They said they would, but after 10 minutes of it still going, I finally went to the room and requested that the worker stop what he was doing.

I also had an issue with a bartender at the pool bar. She tried to make my drink with the wrong alcohol. I believe it was intentional since when I pointed out what she did, she had to go to the back to find a brand new bottle of the alcohol that she had replaced with something else.

While the rooms were nice, I was not happy with the way pop was run/managed. Even the food court operation seemed bad. We usually took the bridge over to Art of Animation for food since the pop food court was so much slower.

I ended up filling a complaint with Disney after we got home and was given a 2 night credit to be used on a future stay at any value resort of our choosing. I was told this credit will never expire and can be used whenever we want.

ETA: We did also complain when we were there but the management staff did not appear to care that we were unhappy. That is why I filled out the form online when we got home.
I didn't know there was a form to fill out...I juat complained while there and really felt like not much was done to rectify the situation while we were there.
I'm just very disappointed in the way my situation was handled. never mind , that it even happened in the first place.
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My Countdown Counting down to: Family vacation for 4, Yeah!
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My Previous TripsMarch 2004 (off Resort) April 2010, Dh & I , Pop Century, August 2011 , Family vacation, 4 plus 1, Pop Century, A trip for 5 @ Port Orleans Riverside August 2019 August 2012 , Family Vacation, 3 plus 1 , at POR, August 2013, A trip for two DH & I , Pop Century, August 2014, Family trip ,POP Century and Disney Dream, November 2015, because DH said so, DH&I ..Yippe! All Star Music August 2016, family fun of 4 , at Caribbean Beach Resort , August 2017, a trip for 4 plus 2, family fun at All Star Sports August 2018 The Young's & The Leclaire's do Disney again Pop Century
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