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Old 09-23-2018, 12:35 PM   #1
Samie
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Join Date: Sep 2017
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Cancelling subscription

I got an email a week ago saying that my subscription was up for automatic renewal. I kindly emailed Jennifer and left a message with Support email stating that I have loved PassPorter, but I no longer need the service and asked for my subscription to be cancelled.

No response. Just a email a few days later saying that my credit card had been charged. Not cool =(

I've tried to follow the links in the email to cancel my subscription, but it always comes up as an error -- even when I clear cookies, switch browsers and so on.

I'm not sure how else to reach Team PassPorter since they have no listed phone number.

Any suggestions?
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Old 10-05-2018, 07:33 AM   #2
GingerJ
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Samie, I'll try to bring this to Jennifer's attention. Sorry you're having a problem.
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Old 10-05-2018, 11:13 AM   #3
Jennifer Marx
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So sorry! I didn't receive your email reply.

I've cancelled your subscription and refunded what you were charged. You should be all set now.

Have a great day!
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