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Old 06-06-2018, 01:34 PM   #1
JoanneS
 
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Hold Times

How long are you willing to wait on hold to speak to a service representative? I called Comcast about 30 minutes ago and I'm still on hold. Part of me wants to hang up and part of me is too stubborn to do that.

Now I understand why so many people tell me that they hate Comcast.

34 minutes and still holding.
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Old 06-06-2018, 01:40 PM   #2
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Not just Comcast...45 minutes yesterday with Sears Appliance repair. That was the second phone call.

It depends on the seriousness of my issue and my time. If I'm not going anywhere, I put it on speaker and keep on with my day, cleaning or what have you.
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Old 06-06-2018, 03:02 PM   #3
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I get like that - so frustrated I want to give up, then I think "no I'm sticking with it, I've wasted this long on it already". Generally, I won't wait longer than 15-20 minutes, unless it's an emergency and I have to speak to someone.
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Old 06-06-2018, 04:51 PM   #4
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Finally, I got a person. It took 53 minutes. And in the end all I got was "Yes, there's an outage." "No, we don't know when the phone lines will be fixed." Well, I guess I won't be selling tickets this afternoon.
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Old 06-06-2018, 05:02 PM   #5
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Joanne,

The landlines in my office building were out today but when I tried to contact Comcast, it said I didn't have a number. I work with people all over the state and the outage must have been huge, I could not get through to Laconia, Nashua and Salem among other places.
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Old 06-06-2018, 06:02 PM   #6
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Originally Posted by Huntermom View Post
Joanne,

The landlines in my office building were out today but when I tried to contact Comcast, it said I didn't have a number. I work with people all over the state and the outage must have been huge, I could not get through to Laconia, Nashua and Salem among other paces.
I just read an email from Abby's dentist saying it was a nation wide outage of Comcast customers. I guess people couldn't get ahold of him today either.
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Old 06-06-2018, 06:10 PM   #7
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I was on hold waiting for an hour for unemployment, and the website said I needed to call. I had thought this was better now, I was wrong!
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Old 06-06-2018, 06:50 PM   #8
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I'll wait as long as it takes - but figure in the seriousness of my issue or my eagerness to complete the transaction. I look at it this way - I remember spending DAYS standing in a queue for concert tickets. I'm able to sit at home, with the phone on speaker, and waiting for someone to say "Hi!" while I watch TV and surf the internet.
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Old 06-06-2018, 06:58 PM   #9
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Darlene,

I don't know how your dentist found out, but it would have been nice if Comcast had somehow let people know. Our internet is Comcast too and was running fine. Maybe they could have sent an automated email. At first I thought I might havbve broken my phone but then learned of other businesses in the building without service.
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Old 06-07-2018, 03:49 PM   #10
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They could at least have put an automated recording on the phone line telling about the outage. That's ridiculous, but that's Comcast.
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Old 06-09-2018, 11:59 AM   #11
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We got service back Wednesday night and lost it again Thursday morning. I called to try to find out when it would be back and on Thursday got a recording telling me it was out. Given this was my office phone, I was very upset that calls didn't get through for two days and all clients heard was it was not a working number.
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Old 06-09-2018, 01:26 PM   #12
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How long I'm willing wait depends on who I'm calling, why I'm calling, my mood and if I have to leave soon. If I'm upset enough, feel like I'm being bs'd, patronized, given the run around etc. I'm quite willing to hold as long as it takes for those cows we've all heard about to come home and then some. I figure it's their money as I have unlimited calling so I pay the same no matter how much time I spend on the phone. I also have a headset or can put the call on speaker so I can do pretty much anything while listening muzak and ads for the company I'm calling.
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