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Old 10-17-2007, 09:49 PM   #1
kabelle
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Question How to compliment a castmember?

I want to compliment a few cast members who made our Halloween trip very magical! How do I do it?
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Old 10-17-2007, 10:04 PM   #2
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email wdw.guest.communications@disneyworld.com - it's probably best to send a separate email for each one and give as many specifics about the CM that you can (name, date/time/location, etc)
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Old 10-19-2007, 10:43 AM   #3
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On top of the e-mail, I always follow up with a letter.
I send it to the manager of the division they work in. (Someone on the monorail - sent to transportation, a maid at the resort - sent to the operations manager of the resort, etc.)
I do that as a safety net type thing, to make sure that their manager KNOWS they were wonderful!
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Old 10-19-2007, 11:43 AM   #4
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When it goes to guest communications, cast members will hear about it months down the road (or not at all). It takes FOREVER for it to get to us...more than likely, by the time it gets to us, we've forgotten what the guest is talking about. It's probably best to email guest communications AND the manager of that operation (housekeeping, front desk, attractions, etc). Always include the name, date and time if you can..if not, the cast members will never hear about it.
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Old 10-19-2007, 12:07 PM   #5
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Is there something we can do immediately? Do CM's like getting "thank you" cards?
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Old 10-19-2007, 12:21 PM   #6
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Quote:
Originally Posted by snoozin View Post
Is there something we can do immediately? Do CM's like getting "thank you" cards?
They sure do! And there are a ton of them on the net that you can download and print yourself. I like the cards from Tagrel.com myself:

NEW Cast Member Appreciation Cards Index



Last edited by WillCAD; 10-19-2007 at 05:02 PM..
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Old 10-19-2007, 12:41 PM   #7
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We LOVE thank you cards!!!!! It gives us some pixie dust and makes our day more magical!!!!

Kelly
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Old 10-20-2007, 12:11 AM   #8
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Those cards are really nice!
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Old 10-20-2007, 06:15 PM   #9
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You can also go to Guest Services at the park or resort and fill out a compliment card. We did this twice on our last trip when we had two outstanding experiences!
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