Welcome! We're happy you've found the PassPorter Community -- the friendliest place to plan your vacation to Walt Disney World, Disney Cruise Line, Disneyland, and the world in general! You are now viewing the PassPorter Message Board Community as a guest, which gives you limited access. As our guest, feel free to browse our messages by selecting the forum you want to visit from the list below.
To post messages and ask questions, join our FREE community today and you'll get access to tools and resources not available to guests, such as our vacation countown timers, "living" avatars, private messaging system, database searches, downloads, and a special PassPorter discount code. Registration is fast, simple, and completely free. Just click the Join Our Community link.
On top of the e-mail, I always follow up with a letter.
I send it to the manager of the division they work in. (Someone on the monorail - sent to transportation, a maid at the resort - sent to the operations manager of the resort, etc.)
I do that as a safety net type thing, to make sure that their manager KNOWS they were wonderful!
When it goes to guest communications, cast members will hear about it months down the road (or not at all). It takes FOREVER for it to get to us...more than likely, by the time it gets to us, we've forgotten what the guest is talking about. It's probably best to email guest communications AND the manager of that operation (housekeeping, front desk, attractions, etc). Always include the name, date and time if you can..if not, the cast members will never hear about it.
Registered Message Board Members Get Our Free Newsletter! When you register you'll have the option to sign up for our weekly PassPorter Newsletter. It's chock-full of feature articles; news; tips; contests; photos; and special offers in our online store.