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Old 01-07-2013, 01:20 AM   #1
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Accident while at WDW. Whom should I contact?

On the next to last night of our December trip we attended MVMCP. Disney is great at many things but not at crowd control and flow after events and not at monorail ramps at park closing. After the show, parade and Holiday Wishes, the Castle area clears out but CMs are non-existent in the area . I was using my own ECV, a smaller 3 wheeled type with a family member on either side of me when I was rammed in the back by a big man driving a park-rental ECV, one of those large grey things, and a few minutes later hit broadside by a park rental double stroller, loaded with older kids and supplies (it just missed my DD and got me instead, thankfully). I felt something snap and hurt right away after the collisions, but figured it would go away and had no desire to ruin my family's final day at WDW. I was in a lot of pain but made it home in the 20th only to have my MD closed and not be able to get in until the Thursday after Christmas. Diagnosis, no surprise, two broken and one cracked rib. Nothing can be done except to hurt and wait for it to heal. I haven't even been up to holding my iPad and am only on now because I hurt too much to sleep!
I feel that Disney management needs to know about the dangers of not controlling crowds and that someone could be killed-especially a small child- due to simple lack of planned "coming and going" routes. Can anyone tell me whom I should contact? I did talk to a CM in Frontierland when I was able to get out of the crush, but she blew me off saying, "That's just the way it is and (I)need to be careful!" I WAS careful, I just couldn't get out of the way of idiots who were not watching where they were going!
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Old 01-07-2013, 09:30 AM   #2
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I have no idea who you could contact but that's horrible that happened. Good luck getting the name/address
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Old 01-07-2013, 09:44 AM   #3
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Ow! That's terrible. I'm not sure who you'd contact, but maybe if you call guest relations for MK they can point you in the right direction and give you the contact you need to report the incident.
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Old 01-07-2013, 09:44 AM   #4
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I totally agree. I remember reading about one persons experience on either Christmas day or New years day and thinking that is a serious accident waiting to happen. Hope you find someone willing to listen.
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Old 01-07-2013, 10:38 AM   #5
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Personally I think that if you are hurt on Disney property you need to go to guest services right away, Don't wait till after you are home. You need to report any accident when it happens.
At this point you can write a letter with your concerns, but don't expect more that a "we got your letter" in return.
I got my toe broken on a trip a few years back while watching wishes in front of the castle. A woman on a park rented ECV decided she wanted to head out of the park in the dark & plowed through the crowd hitting everyone on her way. DH was hit, my foot was run over, people were screaming but she didn't stop, she kept hitting people. no cast members could be seen. People were jumping the iron fences onto the lawns.. I too didn't want to disrupt our vacation & should have. My foot swelled up, my toe turned black & blue. DH ended up getting me a wheelchair. Got home had x rays & it was broken. My lesson? Go to guest services, report what happened, let them get me medical treatment.... I know lots of others were hurt too that night..
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Old 01-07-2013, 10:54 AM   #6
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I agree with Deb that, even though it would have been an inconvenience to your traveling party you should have reported it straight away, preferably to Guest Services at MK. They will have you fill out an accident report, which means they will have an official record of when and where the incident occurred. Unfortunately, if you wait until you get home, it doesn't appear to them that it was serious. I would still write to them, but, as Deb said, it may go no further at this point.
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Old 01-07-2013, 10:49 PM   #7
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I agree it would be better to report the accident at the time, but you can still report your concerns about how things are handled.

Here is a link to the email page for WDW:
Contact Us | Walt Disney World Resort

For those who want to send a letter or phone call:
Disney Complaints and Comments:
Walt Disney World Guest Communications
P.O. Box 10,040
Lake Buena Vista, FL 32830-0040

Disney Guest Relations - 407-824-4321
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Old 01-09-2013, 03:10 AM   #8
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Next time report the incident immediately so you are in the system. Magic Kingdom has the worst crowd control in all of Florida. I stood there and asked a CM what the lines were for. He said that my side was for through traffic. So why is there a herd of speedbumps in front of me. It can take me half an hour of nonstop saying WALKWAY COMING THROUGH to get people to understand that I want to exit the park. I cannot help you but do warn people about the lack of control at Magic Kingdom. I actually had 2 coordinators watch me go the wrong way and do nothing. They are lazy and just stand around doing nothing.
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Old 01-09-2013, 06:12 PM   #9
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WOW! I hope things turn out OK after all, but I do believe you need to report an incident as soon as it happens.
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Old 01-09-2013, 08:43 PM   #10
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That's awful. I hope that you find the contacts you are looking for. Hope you feel better.
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Old 01-10-2013, 08:31 AM   #11
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If you report the incident, I'm sure you'll get a reply back. If you go to the website, there is a contact us tab at the bottom. I'm so sorry you got hurt. I think you should definitely report it now so they can get feedback, but I wouldn't expect any compensation. However, a sincere apology may be in order.

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Old 01-10-2013, 08:47 AM   #12
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I'm with everyone else on this - doesn't matter how small you think the injury is or where you are injured, be it the grocery store or WDW, you need to report it right away. Otherwise, it never happened (legally).
Go ahead and contact them to let them know what happened and how. I wouldn't expect much in the way of anything else. I believe that WDW, like a lot of other places has small writing on the back of their tickets that says basically, "We can't be held responsible if something happens". There are crowds, it's bad, and most people think, for some reason, that they are the only ones there!
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Old 01-12-2013, 07:11 PM   #13
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I hope you're OK - & feeling a lot better!

I agree with all others who advised to go to Guest Services (at the front of each park) if there is an issue. They will help you & get you to any necessary medical facility.

Again - I hope you are feeling better now!
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Old 01-18-2013, 08:36 AM   #14
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Sorry to hear about your accident at MK. Many years ago I fell while on a WDW bus when we were getting off at CS. The bus driver should have known something was wrong because I was on the floor in the aisle, and my family was trying to help me. They had to yell at her not to move the bus, which she was attempting to do. She never acknowledged or asked how I was doing. When I got into the resort the front desk called paramedics and sent for the lifeguards to assist me in the meantime. They were wonderful. Since I broke my arm, I wrote to Disney but never heard back from them. I can only hope they talked to the bus driver because nothing else ever came of it.
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Old 04-02-2013, 09:02 AM   #15
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Three years ago my family and I were at the POFQ at the front desk when I saw what I thought was a large ant crawilng on my wife's arm. I did not have my glases on and I grabbed the bug and squishied it between my fingers. I had the most intense pain start in my fingers and my breathing started to get labored. It was a scorpion not an ant and I am alergic to bees the scorpion sting is the same as an ant basicly. Front desk called me a shuttle to go to the emergency walk in since I already used my epy pen
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