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Old 01-31-2013, 10:14 AM   #1
thebrehms
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Angry Magical Upgrades...

Every time I have tried to do something online for our upcoming April trip, I get system unavailable. So I call and go through the automated system, which takes forever, then it says 'we're sorry, let me connect you to a person'...so I get on the line with a person and they say, we're sorry, I cannot access your reservation at this time due to Magical Upgrades!!!! I understand that they are trying to get the new system up and running etc. But I am so aggravated, especially when all I want to do is make a payment!
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Old 01-31-2013, 10:23 AM   #2
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Things have been especially bad since January with the Magical Upgrades. I think we are all hopeful they will get it fixed soon.
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Old 01-31-2013, 10:42 AM   #3
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The system was down for a while this morning but appears to be back up.
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Old 01-31-2013, 02:27 PM   #4
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The system was down for a while this morning but appears to be back up.
Thanks! I was finally able to make my payment...over the phone at least.
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Old 01-31-2013, 05:26 PM   #5
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It still won't recognize my account, and won't let me make a new one with my email.
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Old 01-31-2013, 05:35 PM   #6
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Ok, I love Disney and I do think most things about it truly are magical, but there'd have been some serious by me if I heard "magical updates" was the reason for my trouble.
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Old 01-31-2013, 09:00 PM   #7
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I know it's Disney and all, but calling the upgrades "magical", well that's just wrong. I'm glad you were finally able to get through. I called the other day to make a payment and I was put on hold for over 20 minutes while they corrected my email for the seventh time.
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Old 02-03-2013, 06:12 AM   #8
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Not so magical at the moment for everyone. It can be frustrating waiting on the phone only to be sent to another wait, then not be able to do it anyway. Hope it all clears up soon for your trips.
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Old 02-03-2013, 12:24 PM   #9
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Quote:
Originally Posted by Nova View Post
Not so magical at the moment for everyone. It can be frustrating waiting on the phone only to be sent to another wait, then not be able to do it anyway. Hope it all clears up soon for your trips.
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