Magic Band Colors & FastPass+ (FPs) Qs [only getting gray color option + FP error] - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
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Old 08-28-2013, 10:50 PM   #1
ellifonts
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Question Magic Band Colors & FastPass+ (FPs) Qs [only getting gray color option + FP error]

I was able to place an order for Magic Bands for upcoming trip but I only had a "choice" of gray for the color. How are you getting a choice of colors to choose from?

Then when I go to the Fastpass+ page or try to select the Fastpass+ option when making ADRs online, I get the following message:


"We're Sorry!
The selected date must be within at least one party member's FastPass+ selection window."

Help! Am I doing something wrong? Totally confused here.
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Old 08-29-2013, 11:24 AM   #2
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I had the FP+ error also. I can't pick for myself nor mother, but dad and son can pick. I cannot choose from the main page, but I found another way:

When at the log-in screen, bring your mouse to hover over (but do not click) the "my Disney experience" and a small window will open, you will see to the left is "Learn About" you will then click on the FP+
You will be brought to a new page for FP+, scroll down to "Get Started Now" and click on the highlighted link for "FP selections" Your dates should show up.

I hope it works!
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Old 08-29-2013, 12:26 PM   #3
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Thanks for the tip! Keeping fingers crossed this will work.
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Old 09-02-2013, 05:16 PM   #4
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I called them and IT was great, working with me. Of course, they had to open a ticket and see what the issue was. He even told me check online in 1 week, and if it still doesn't work, to call them back.
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Old 09-02-2013, 09:47 PM   #5
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I ended up calling IT too; everything was in order in terms of reservations (have a split stay) and APs but I for some reason I can only make FP+ for the days of one stay and not the other. I noticed at the bottom of the screen for that stay that I can able to select FP+ on the date that I check out. Clearly a glitch and they offered to add them in manually but the FP I wanted was Be Our Guest which is a separate FP system I think so they couldn't do it.
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