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Old 07-11-2013, 02:53 PM   #1 (permalink)
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How should Disney compensate for "no fridge"??

At this point in hotel services, many hotels have fridges or offer free breakfast with a stay. Many of us have made reservations and plans that require a fridge in our rooms, and we will spend more on the room at disney because we don't have to go out for breakfast, or we can feed our kids before going to the park, or we can keep a snack or drink cold .....and we like being so close of the parks.
How would you want Disney to make up for the fact that you may not have that fridge in your room?
Personally, I think that they should give guests $10 per night per guest gift cards to use.
I realize that this may have not been foreseen, and all that....but I really want to know what Disney customer service will do to make up for it....
What do you think?
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Old 07-11-2013, 02:59 PM   #2 (permalink)
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How much did it use to cost to rent a fridge before they came standard in every room? I think it was $10 per night but I'm not sure. We could get a gift card for that amount. I would put it toward breakfast items in the CS restaurant in my hotel since I usually use the fridge for milk to avoid eating breakfast outside the room.
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Old 07-11-2013, 03:04 PM   #3 (permalink)
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In my frequent travels, I don't find a fridge to be a standard amenity. More common yes but I still encounter many hotels that don't.

I don't think the draw to staying onsite at A Disney resort is the fridge.

$10/night/guest is rather steep, no?? To be honest, I don't think they would discount the rooms even if they never reinstalled fridges. I think they are planning to accommodate as many guests as possible with portable fridges and coolers, but I wouldn't expect any compensation if you don't get one.

For what it's worth, there are other breakfast options that don't require a fridge so if that is a big concern, I'd make a plan B.

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Old 07-11-2013, 03:11 PM   #4 (permalink)
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....I think that there are a lot of things that Disney could do as "compensation" ...but I doubt that a $10 gift card / per day of stay, would be one of them.

....I don't see them doing something that could / would enable a guest to buy something off the shelf in a park or resort. It's likely that they wan't the "loss" to be centered in the resort ...and as a matter of bookkeeping, limit to the per/room income. So, I think that a $10/day room credit would be the most likely scenario. You have to realize that when the fridges went in the rooms as part of the "given" amenities ...the rates went up. A room discount is the most visible way to show that something is "coming back" to the guest due to the inconvenience.
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Old 07-11-2013, 03:12 PM   #5 (permalink)
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I don't see them offering any kind of refund. I'm sure they will have new fridges available as quickly as possible.
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Old 07-11-2013, 03:18 PM   #6 (permalink)
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Yes, Mel, but not many hotels cost me $400 per night....for that you usually get a robe, and a chocolate on the pillow as well as twice daily maid service. I get none of that here! I think a fridge is the least I should get for that deluxe price.....

And, no, I did not choose this or that hotel for the fridge--but it has come to be standard here for many, and expected. Not to mention the number of people who have orders in tor food at Garden Grocer.....

I'm just curious how charitable we should be for a co who isn't improving the parks much at all, and has taken away many amenities it has offered in the past while increasing food, hotel and park prices....
That's all.

BTW I Love Disney--but I'm annoyed at the constant rise in rates....
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Old 07-11-2013, 03:18 PM   #7 (permalink)
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I don't see them offering any kind of refund. I'm sure they will have new fridges available as quickly as possible.

....if that's true ...it's time to buy stock in PC Richard & BestBuy
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Old 07-11-2013, 03:24 PM   #8 (permalink)
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What Disney room doesn't have a fridge in the room?
( outside Disney) once we paid 225 a night for a room, and NO fridge.. nothing special.. because a friend said. you chose it.. should of looked into it more..
I always make sure now im getting for what I pay for..
because most places wont give you the difference between what you get and what you deserve.
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Old 07-11-2013, 03:29 PM   #9 (permalink)
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Originally Posted by mickey nut View Post
Personally, I think that they should give guests $10 per night per guest gift cards to use.
I think that $10 per room/night is reasonable, but $10/guest/night seems a bit much to me.

I read on another board (not sure if it is true or just speculation) that Disney might be offering $15/night credit or gift cards to affected guests.

And I agree that most hotels are now offering mini fridges, but definitely not all. We stayed at the Westin DTW over the weekend - high end hotel, no mini-fridge.
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Old 07-11-2013, 03:35 PM   #10 (permalink)
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Yes, Mel, but not many hotels cost me $400 per night....for that you usually get a robe, and a chocolate on the pillow as well as twice daily maid service. I get none of that here! I think a fridge is the least I should get for that deluxe price.....

And, no, I did not choose this or that hotel for the fridge--but it has come to be standard here for many, and expected. Not to mention the number of people who have orders in tor food at Garden Grocer.....

I'm just curious how charitable we should be for a co who isn't improving the parks much at all, and has taken away many amenities it has offered in the past while increasing food, hotel and park prices....
That's all.

BTW I Love Disney--but I'm annoyed at the constant rise in rates....

....I mentioned this issue to my wife last night ...and she said, "So ...if it bothers you that much, I'll cancel the trip" (she was in a not so good mood ...and has a cold)

...so I didn't really expand to her on the financial implications of NOT having the fridge. First, I know that room rates went up when the fridges went in. Okay ...so WDW will no admit it ...but it's all part of "the game". I accept that. Fine. My room is now about $20 more than the previous year. BUT ...having the fridge helps me to offset the upcharge because:

1.) We drive
2.) Because we drive, I bring a case of my own beer (about $32 bucks)

....so if I have the fridge ...and my beer inside it ...I'm not spending +$5 per beer at the poolside bar. 24 x +$5 bucks is +$120 (fyi ....I would never pay +$5/beer for the brand of beer they sell at WDW) But ...as you could see ...the cost of not having the fridge ...for those that would pay the aforementioned cost/beer ...is quite substantial.


...now ...there are those that will say I could have a cooler ...and get ice ...and put the beer in it. But then I have to lug ice ...empty melted water from cooler ...hope that said cooler does not leak ....lug cooler to / from WDW.

....fwiw ....I just spent the weekend in Harrah's resort in Atlantic City ....and I had a fridge
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Old 07-11-2013, 03:36 PM   #11 (permalink)
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You have to realize that when the fridges went in the rooms as part of the "given" amenities ...the rates went up. A room discount is the most visible way to show that something is "coming back" to the guest due to the inconvenience.
The rates go up every year, so I'm not sure there is any proof that Disney raised them due to the addition of a refrigerator. It's true that they used to charge for one, but that doesn't mean Disney should have to refund $10/night for something that is not there IMO.

I certainly understand that some want to hold Disney accountable for "cuts", but this one appears completely out of their control and will be addressed.
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Old 07-11-2013, 03:40 PM   #12 (permalink)
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... this one appears completely out of their control and will be addressed.
That's my thought, too. They have removed the fridges due to a fire hazard. They didn't do it to cut costs or anything. They did it for guest safety.

Knowing Disney's commitment to customer service, they will have new fridges in the rooms as quickly as possible.
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Old 07-11-2013, 03:46 PM   #13 (permalink)
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...now ...there are those that will say I could have a cooler ...and get ice ...and put the beer in it. But then I have to lug ice ...empty melted water from cooler ...hope that said cooler does not leak ....lug cooler to / from WDW.
  1. You're driving. Stop at a grocery store (etc) near WDW and buy a cheap, disposable styrofoam cooler.
  2. Also buy, or bring, a "boot tray"; they weigh maybe half a pound, and take up nearly zero space/volume. And would easily catch any leak from a cooler.
  3. Empty the cooler directly into the shower in your room's bathroom.
  4. If the worst thing that happens to you is having to carry a couple buckets of ice down a hallway every night, well ... *shrug*
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Old 07-11-2013, 04:42 PM   #14 (permalink)
 
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Or you could just bring/have shipped a dorm cube for the duration of your stay and "donate" it to the next guest, ship it home, or give it to a charity like GKTW. If you drive, it's not hard to bring one, which we did two years in a row before we figured out that they would give us a medical fridge at no charge (before that, we used the ice bucket/soft cooler combo). For example: Purchase the Igloo 1.7-cu ft Refrigerator at an always low price from Walmart.com. Save money. Live better.
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Old 07-11-2013, 04:48 PM   #15 (permalink)
 
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CMs have been telling people they are paying $15 a night but they are also saying that it is not as drastic a change out as has been quoted. Most rooms will be done between guests and not all rooms have the faulty fridge it is only some.
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