UPDATE-Hard Rock Cafe About This Page:

[Diz]

This past July while in Orlando, we decided to go to HRC. We drive over to Universal, go through the lovely ordeal of parking and fighting the crowds to go to HRC. We get there and outside the restaurant are stars...not reals ones, but dressed-up Carey Grant, Marilyn Monroe, Cher, Elvis and the list could go on and on. We wandered, "what's up?". It was a private party and HRC was closed. Just our luck!

Well guess what happened AGAIN last night?! DD is in town from college and we have a new HRC. We decided to go for dinner last night. We drive to downtown Pittsburgh, fight the rush hour traffic, park in a paid parking lot (no free parking offered), and walk up to HRC. One of the workers was putting out the red carpet...but not for us [img]images/icons/frown.gif[/img] . It was closed for a private party!

DH says he's never going back to HRC again. [img]images/icons/rolleyes.gif[/img]

Unbelievable!

[ 01-23-2003, 09:14 PM: Message edited by: Diz9 ]

[TINKN]

What a pain! I don't know why they do that (It's gotta be the money) but if they knew how many guests they make angry and don't come back they might change their tune. I'd sure call ahead next time before going.

[stretch2864]

If they are going to have private parties, they should do it after hours! The everyday people who visit their restaurants on a regular basis are the ones who keep them in business, not the wealthy people who rent the place out now and again! You should e-mail HRC to complain! [img]images/icons/mad.gif[/img]

[Diz]

What is funny about this...I was on their website before leaving the office, to be sure of hours of operation. After this happened, I said to DH...why don't they list private party dates on the website?

So I decided to e-mail them with that request. I doubt they'll listen, but atleast I got it off my chest.

I am sure private parties are a life-line for their financial stability, but with the technological age we live in, a little information to the general public would save a lot of bad feelings.

It did make us wonder if it was the Steelers who were having a private party, though! [img]images/icons/grin.gif[/img]

[LilMarcieMouse]

I think next time you want to try them Call ahead to see if thier open for the genaral public. I hope you get in soon.

[Diz]

DH still insists he's not going back to HRC!

We finally made it to Pittsburgh's HRC tonight. There are 5 of us, they try and seat us at a table of four...didn't work! They moved us, willingly, which was nice.

Everything was great at that point. We ordered drinks, decided on meals (it was a really nice menu) and started looking around the cafe.

The food came and we start eating. All of a sudden a loud CRASH! To our left a man had a beer. He dropped it. The glass went flying...in DS#2's ear, all over our table and food!

We call the waitress over and tell her we couldn't eat the food because glass was in it. She looked at us like, "duh, why not?" [img]images/icons/shocked.gif[/img] She said "I don't understand" . I'm ready to knock on her brain, glass--eating--not good, okay? I told her it was not healthy to eat glass. She said she'd tell the manager. He came over and had no problem and replaced our meals. He even offered dessert free. DS#2 took him up on it--I guess that was fair since he was the one wounded!

I don't know if we'll ever have an uneventful visit to HRC! [img]images/icons/rolleyes.gif[/img]

[LilMarcieMouse]

Is DS#2 OK?? I would have been just as upset. I'm glad you talked to the manager but the waitress should have been more helpful.I mean the only thing to do is replace the food. [img]images/icons/rolleyes.gif[/img] .

[DisneyEveryJanuary]

YIKES!!!
If I were you I think I'd be avoiding HRC's in the future. Hope everyone is OK.
Sorry to hear about your run of bad luck with the HRC.

[Shell_of_the_South]

Some people just don't know how to operate their brains, do they? I'd ask her if she wanted to eat food with broken glass?

I think they should have given you your meals for free! Sorry you had such a bad experience!

[Diz]

Originally posted by LilMarcieMouse:
Is DS#2 OK??

<font size="2" face="Comic Sans MS, Arial">He's great! It gives him a good story to tell at school today. He is nicknamed "Chat", rightfully so...he can't stop talking! The glass flew into his ear and for a moment I was worried it was small and would fall inside, but fortunately he thought quickly and turned his ear to the ground and the glass fell out. He had some blood, but not too major.

DS#1 watch glass fly into DD's chicken and caught DD right before she put a piece (with glass on it) in her mouth.

It all happened so quickly. I'm just glad the kids weren't hurt seriously.

[aurora1429]

Wow, glad everyone is okay, but I would have expected a little more than free dessert.