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Old 04-12-2012, 05:47 PM   #1 (permalink)
Community Rank: Wayfarer
 
Join Date: Mar 2012
Posts: 120
Unhappy Where's my Passporter?

We ordered our passporter on March 17 (order 72422). On April 4, I replied to orders@passporter.com that we had not received our book. The next day, I was told our order had been tracked and was labeled as "missent". I verified that the address was correct and have been waiting since for a reply. We did receive one package on Monday, but it only contained a 14 page divider pack - not the 2012 deluxe starter kit that we ordered. I have since sent two emails to support@passporter.com (one Monday and one in the morning on 4/11) and left a voice message, but I have not received a response. Please let us know where our book is!

Jessica J.
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Old 04-12-2012, 06:19 PM   #2 (permalink)
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Hope you get it real soon!!!

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Old 04-12-2012, 06:22 PM   #3 (permalink)
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I read on FB today that Jennifer is out of her office for family reasons so maybe that is the delay in returning you inquiry. Hang in there I bet it will arrive soon!
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Old 04-12-2012, 06:24 PM   #4 (permalink)
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I'm sorry to hear you're having troubles. We'll be on it first thing in the morning.
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Old 04-13-2012, 06:10 AM   #5 (permalink)
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Thank you! I look forward to hearing from you.
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Old 04-13-2012, 08:46 AM   #6 (permalink)
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All set. Sorry about the miscommunication issues. Changing Internet providers has had some unintended consequences. Hopefully it's all set now!
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