GAC at Universal Experience About This Page:

[Jack's mom]

We just returned from Universal Studios last week and after the feedback I received about how difficult it is to obtain any kind of guest assistance card, I thought I'd share our experience.

We arrived at US and went directly to Guest Services inside the park. I had my son with me who uses forearm crutches to walk long distances. I explained to the US employee that Disney issues us a pass like this (I pulled out my previous Disney pass which states that our party may use an alternate entrance or Fast Pass entrance). She said, 'no problem. Seeing this helps. How many in your party?" I told her six and she proceeeded to print us six individual Universal Express passes which gave us unlimited front of line access for all attractions. They could not have been nicer. I think it must depend on who is working that day but we had absolutely no problems and since it was spring break time, it certainly made our visit much more tolerable and enjoyable.

[stonewall]

Great to know! Thank you for sharing and I also transferred a copy of this post to our "sticky" thread on GACs!

[SueM loves WDW]

The people who I have heard have problems at Universal are people like my daughter. She uses a wheelchair, but also has a number of other special needs that are not accomidated by just having accessible lines.
We have not been to Universal in many years, but the reason we stopped going was that they said (several CMs and on several trips) that since she had a wheelchair, she did not need any other accomidation because "All our lines are accessible and meet ADA guidelines. That is all we are required to provide."
We told them that we did not expect to avoid waits in line, but just wanted to see if she and my husband could wait somewhere out of the heat and sun - even if the rest of our party went thru the line. They just kept repeating the "all our lines are accessible.....".

On another board, I have heard reports of people recently having the same situation as we had. The people who had problems also had wheelchairs + other needs and got the same "you have been accomidated just because our lines are accessible" message that we did. I have heard it enough times from different people over the years that I think the CMs see the wheelchair and don't see the other needs.

On the hand, I have heard of people with situations similar to the OP here, and people who had children with autism who had the same experience as the OP - they felt they were treated very well.
Also, the Universal "Rider's Guide" is excellent. It gives very specific information about the attractions and what types of abilities are needed to experience it. You can download a copy from their website.